Trac ticket templating to improve the quality of tickets
|Reported by:||johnbillion||Owned by:||lloydbudd|
As I'm sure regular visitors to trac.wordpress.org will know, there are occasions when a ticket is submitted to Trac which is - albeit entirely unintentionally - not very helpful to anyone. An example might be:
hi i installed 2.1 and now my categories are broken, please fix it kthnxbye
Although the author of the ticket of course has the best of intentions, if they aren't familiar with any kind of software development then they may not be aware of what information the developers require in order to investigate and fix the problem.
I think it would be a great idea if a simple template for new tickets was implemented in WordPress Trac, just like in Google Code and Bugzilla. Here's a screen shot of Google Code's template: http://farm1.static.flickr.com/140/407267508_c096c0e52b_o.jpg
Its very basic and it won't stop anyone from just deleting the text and typing what they want, but it might help improve the quality of some of the bugs which are submitted.
Obviously the text will need to be more appropriate to WordPress. Any suggestions?
Change History (15)
- Milestone changed from 2.4 to 2.5
- Owner changed from foolswisdom to lloydbudd
- Resolution set to fixed
- Status changed from new to closed