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Opened 4 years ago

Closed 4 years ago

#13959 closed defect (bug) (worksforme)

Clustered hosting?

Reported by: JonnyTee Owned by:
Milestone: Priority: normal
Severity: normal Version: 3.0
Component: Upgrade/Install Keywords: reporter-feedback close
Focuses: Cc:

Description

I run WordPress on a free hosting account at Xtreemhost, and I would very much like to install plugins and the like directly from my site. I knew there must have been an error in the code somewhere, but I opened a ticket with Xtreemhost. This was their reply:

There is still a bug in Wordpress which does not allow to use the theme and plugin installer for clustered hosting architectures.

We are using a clustered hosting architecture because of better performance and failover techniques.

I would recommend uploading the themes or plugins using normal FTP, which will work without problems.

Of course, I know of many people who use a similar way of hosting...and have this exact problem. Is there a hack of some sort to fix this...or can you fix it by 3.1? Thank you!

Change History (7)

comment:1 dd324 years ago

  • Component changed from General to Upgrade/Install
  • Priority changed from high to normal
  • Severity changed from major to normal

If theres a bug in WordPress, Your host most definitely hasn't filed a ticket about it.

A few questions:

  1. When you connect to your server via FTP, What folder (in relation to the one you first see) are the wordpress files stored in?
  2. Do you recieve a screen asking for your FTP credentials upon attempting to upgrade/install a plugin/theme?
  3. Do you have SSH access at all?

comment:2 ryan4 years ago

And how do they handle uploads?

We have no insight into their architecture. If FTP is required there, the FS_METHOD define can be set to the appropriate means of accessing the filesystem (either ftpext or ftpsockets). That might work. Hosts that do clustering usually need to provide a plugin, as wordpress.com and others do for replication of uploads.

comment:3 dd324 years ago

I'm signing up for an account to test it out. Assuming i've got the right host: http://xtreemhost.com - Claims to be free with a .cz.cc domain, So i'll see if i can figure out any oddities

comment:4 gazouteast4 years ago

This is motre likely down to their configuration (one of the few times I can immediately point the finger away from WP) - they have a sister site 000webhosting.com that I had an account with (free hosting) and normally perfect WP upload/upgrade functions were glitchy on there too.

One of my hosts uses cloud hosting and WP has no issues with it (other than the universal battle of trying to get a 2.9.2 upgrade to 3.0 to actually work).

Not convinced WP is at fault re the original ticket.

comment:5 mrmist4 years ago

A fairly buck-passing response from the hosting provider there I think. It's perfectly possible to use the installer on clustered hosting environments. I know because I ran a WP site on one of them for more years than the auto-upgrader has existed for.

Of course that doesn't preclude some obscure bug interacting with particular setups, but I think it's more likely that the host could fix it.

comment:6 nacin4 years ago

  • Keywords reporter-feedback close added

comment:7 westi4 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to worksforme
  • Status changed from new to closed

Closing as Works for me for now.

Without any feedback as to what doesn't work there is no point in keeping this ticket open.

Please re-open if you have more information.

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