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Opened 3 years ago

Closed 20 months ago

Last modified 20 months ago

#20041 closed defect (bug) (wontfix)

Disable "Priority" and "Severity" fields for new users

Reported by: scribu Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: WordPress.org site Keywords:
Focuses: Cc:

Description

When a new user comes to report an issue in trac, they always seem to overestimate the severity of their problem.

I guess this is normal human psychology, but it makes the field less useful for everyone else.

So, I propose that only bug gardeners be allowed to set these fields, similar to how the milestone field works.

Change History (5)

comment:1 @scribu3 years ago

  • Cc nacin added

comment:2 @nacin3 years ago

The severity is the seriousness of the ticket in the eyes of the reporter. The priority is the seriousness of the ticket in the eyes of the project. Generally, severity is a judgment of how bad a bug is, while priority is its relationship to other bugs.

We already disable priority, based particularly on this interpretation. I think it's important to allow the reporter to reflect, at least initially, how severe their bug is. For example, if data is lost due to the bug, that's a major bug in terms of severity, at the very least. But if it's an edge case, it may be a very low priority. And we might end up lowering severity if we discover that it was was exacerbated by what the reporter was trying to do.

Aside: To test what non-gardeners see, log in as Scribu in a separate browsing window. Trac permissions are case-sensitive, so it won't think you have special permissions beyond any other authenticated user.

comment:3 @scribu3 years ago

What I noticed is that the Priority field is barely used. The really high-priority tickets just get marked as task (blessed). Because of that, I just ignore it and look at Severity.

Aside: To test what non-gardeners see, log in as Scribu in a separate browsing window. Trac permissions are case-sensitive, so it won't think you have special permissions beyond any other authenticated user.

Now that's a hack, if I ever saw one.

comment:4 @DrewAPicture20 months ago

  • Milestone WordPress.org deleted
  • Resolution set to wontfix
  • Status changed from new to closed

see comment:2

comment:5 @nacin20 months ago

We're pretty close to pushing a simplified form that will likely remove all fields except for title, content, and an auto-suggested component.

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