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Opened 14 months ago

Closed 13 months ago

Last modified 13 months ago

#23678 closed defect (bug) (fixed)

Incorrect Number of Resolved Support Threads Reported on Plugin Page

Reported by: iandunn Owned by:
Milestone: WordPress.org Priority: normal
Severity: minor Version:
Component: WordPress.org site Keywords:
Focuses: Cc:

Description

I just went through the first two pages of support threads for one of my plugins to make sure that they all had the appropriate statuses marked. There were about a dozen that were still marked as "not resolved", even though they were resolved, or weren't a support question.

I marked about half of them as resolved, and the other half as "not a support question" (because they were actually feature requests). When I reloaded the plugin Description page, it said, "14 of 11 support threads in the last two months have been resolved." I've attached a screenshot.

Is there some bug in the calculation? Maybe the "not a support question" threads aren't being taken into account properly?

Attachments (1)

bgmp-support-resolved.png (511.5 KB) - added by iandunn 14 months ago.
Shows the "14 out of 11..." text

Download all attachments as: .zip

Change History (6)

iandunn14 months ago

Shows the "14 out of 11..." text

comment:1 iandunn14 months ago

This could be related to #22493

comment:2 SergeyBiryukov14 months ago

  • Milestone changed from Awaiting Review to WordPress.org

comment:3 iandunn14 months ago

Now it says 9/15, so it could just be inaccurate until the update script runs.

comment:4 Otto4213 months ago

  • Resolution set to fixed
  • Status changed from new to closed

There is a script that runs nightly to correct these numbers. The method used for calculating the changes in real-time was not perfect when originally rolled out, but has been improved a number of times since then, and the numbers should be correct now for all common cases.

comment:5 iandunn13 months ago

Cool, thanks Otto :)

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