Opened 11 years ago
Closed 10 years ago
#27073 closed defect (bug) (worksforme)
Can not see Themes in Live Preview
| Reported by: |
|
Owned by: | |
|---|---|---|---|
| Milestone: | Priority: | normal | |
| Severity: | normal | Version: | 3.8.1 |
| Component: | Customize | Keywords: | reporter-feedback |
| Focuses: | Cc: |
Description
I only get the side-bar menu and a blank screen regardless of which theme I want to see. I'm using version 3.8.1 from the Blue Host server.
Attachments (2)
Change History (11)
#5
@
11 years ago
Per #22430, can you check to see if you have zlib.output_compression on or off in your PHP config?
#6
follow-up:
↓ 7
@
11 years ago
the problem is NOT a specific theme or plugin in MY case. It doesn't work with any. All plugins were off. I do not understand why I can not see any theme active or not with live preview. When I first started with all of this it was working fine. Nothing changed from the time it worked to the next time I went to use it.
#7
in reply to:
↑ 6
@
10 years ago
- Keywords close added
Replying to sbr1115:
the problem is NOT a specific theme or plugin in MY case. It doesn't work with any. All plugins were off. I do not understand why I can not see any theme active or not with live preview. When I first started with all of this it was working fine. Nothing changed from the time it worked to the next time I went to use it.
Something did change, but it was likely something in the server config that was changed without your knowledge, or a plugin update and the plugin was active. Can you check your browser console to see if there are any errors? If this is a core issue, it's likely that it's the same as in #22037, but I'm guessing its some bad code in a plugin that's causing something like a 500 server error in the Customizer preview in your environment.
I tested but couldn't reproduce. I used WP 3.8.1 with Akismet as the only active plugin in my test. I also only tried with default themes. My test site is setup at Bluehost.
Can you try checking to see if the cause of the problem is a specific theme or plugin in your case? You can do that by turning off all plugins and testing live preview for one of the default themes such as Twenty Fourteen.
Can you also try refreshing the customizer in your browser once you see the blank preview to see if a reload fixes it?
Do you see any error messages that look related in the browser console when the problem happens?
If you'd like to continue debugging via the forums, you can post at http://wordpress.org/support/forum/how-to-and-troubleshooting#postform