Make WordPress Core

Opened 10 years ago

Closed 10 years ago

#29203 closed defect (bug) (worksforme)

Update to 3.9.2 - nothing happens

Reported by: christakespictures89's profile christakespictures89 Owned by:
Milestone: Priority: normal
Severity: normal Version: 3.9
Component: Upgrade/Install Keywords:
Focuses: Cc:

Description

Hi everyone,

i really hope you can help me out with this one. When i try to auto update to the latest WP Version (3.9.2) nothing happens. Currently i am using WP Version 3.9 in Google Chrome on a Win 8 64-bit system. I've tried it out on several computers with several browers, but there is no solution. When i click on the button the site-loading symbol of the tab in Chrome just moves very slowly but it does not seem to load the page (it slowly turns anti-clockwise).
I've even tried to upload the update manually via the File Manager in GoDaddy which means i downloaded 3.9.2 and uploaded the files as it said in the readme. I use Windows Hosting with Plesk if that helps.

Any help is reeeaaaally appreciated, cause i am kinda lost here! Thank you and best regards,
Chris

Change History (1)

#1 @dd32
10 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to worksforme
  • Status changed from new to closed

Hi! Apologies for not receiving a reply sooner, I assume the problem has probably been resolved by now though.

I've tried it out on several computers with several browers, but there is no solution. When i click on the button the site-loading symbol of the tab in Chrome just moves very slowly but it does not seem to load the page (it slowly turns anti-clockwise).

This is common on some hosting environments, the upgrade procedure is sensitive to slow hosts and low timeouts, although usually the update does still proceed in the background.

I've even tried to upload the update manually via the File Manager in GoDaddy which means i downloaded 3.9.2 and uploaded the files as it said in the readme. I use Windows Hosting with Plesk if that helps.

This part unfortunately doesn't make much sense, if you upgraded WordPress manually by replacing all the files, there's absolutely no reason for it not to work. It sounds like a server configuration error, perhaps caching the php files in memory too long, which results in PHP not loading the new WordPress files. There's not much we can do in that case.

If you're still experiencing issues, the Support Forums are a better location to seek help.

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