4.1.1 Update will not show the dashboard

[hkgaines]

Updated today and site is ruined. I can't access the dashboard, remove the theme, update pages, etc. Now I'm stuck with an un-customizable theme and can't make any changes. I can't update the status, but his is a critical error that has ruined the site.

I can't roll back to the last stable form because it modified the database.

Site is www.calcoband.org

[SergeyBiryukov]

Please try the support forums for troubleshooting: ​https://wordpress.org/support/.

Feel free to reopen with more details and steps to reproduce on a clean install if it turns out to be a bug in core.

[hkgaines]

OK. Error has not been resolved. If I could find the solution in the support area, I would have done that at the beginning so that I could resolve this quickly. I don't know how many other details I could give you because I can't access the dashboard to view or change anything.

Since I updated through Wordpress and didn't require any input from me, I have to assume the issue was the update. I have 3 other sites that need this update and I can't completly rebuild them just to update the WP core.

[MikeHansenMe]

Does the problem still exist with the default theme and all plugins disabled?

[ocean90]

Please create your own support thread on the forums, see ​https://wordpress.org/support/topic/upgrade-from-41-to-411-white-screen-on-admin?replies=7#post-6821395.

[hkgaines]

I can login, the the screen goes white. I can't change the theme, add posts, edit pages, etc.

I tried to post in support area and was reprimanded for not starting a new topic when I might have found the solution.

[MikeHansenMe]

@hkgaines, you need to create your own ticket on the support forum. If you cannot reproduce this problem with the default theme and no plugins. It is likely a problem with your theme or plugins.

[hkgaines]

So, should I log in via ftp and try to remove the themes/plugins so it can default to 2015?

[hkgaines]

Thanks for trying to provide support but the situation hasn't been resolved. We are going to have to delete everything t that I've worked on for 6 months. I'm very disappointed because I host 3 sites with WordPress and recommend it to many folks wanting to host their own sites. I'm afraid to update the other two and I'll probably have to start using HTML and CSS again. After speaking with my coworkers over redesigning and rebuilding the site, I do not feel comfortable recommending WP knowing the instability.

Thanks and you can remove my account from WordPress forum.

[johnbillion]

Replying to hkgaines:

Thanks for trying to provide support but the situation hasn't been resolved. We are going to have to delete everything t that I've worked on for 6 months.

Please don't do that. Just because you cannot log into your website does not mean you've lost anything. Unless you've manually deleted them, all your plugins and themes are likely still in place and you can still access them via FTP in order to back them up.

Please do as others have asked, and start your own thread on the support forum. There are plenty of volunteers who are willing to help you out.