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Opened 9 years ago

Closed 9 years ago

Last modified 9 years ago

#33476 closed defect (bug) (invalid)

Non-Admins can't access the Media Library via Editor

Reported by: electrosmog's profile Electrosmog Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.3
Component: Media Keywords:
Focuses: Cc:


Hi there,

I recently installed the WP 4.3 update. As an admin, there is no problem with uploading and accessing media to put them into posts.

Other users have the user role "Editor" and can't access the media library. When they press the Add Media button in the editor, the media popup pops up and it would be possible to upload media, but when changing to the media library tab, the little waiting symbol right below the two tabs keeps spinning and spinning.

When changing the Editor's user role to Admin, everything works fine.

Problem persists with default theme and with all deactivated plugins.

Change History (6)

#1 @Electrosmog
9 years ago

Naah... after trial and error it seems like the Jetpack Plugin causes the problem.

#2 @brainstormforce
9 years ago

  • Keywords close added

#3 @brainstormforce
9 years ago

  • Resolution set to invalid
  • Status changed from new to closed

#4 @netweb
9 years ago

  • Keywords close removed
  • Milestone Awaiting Review deleted

#5 follow-up: @kraftbj
9 years ago

Hi @Electrosmog -- can you contact Jetpack over at and/or comment on our bug tracker ( )? We haven't been able to duplicate this and would appreciate any additional insight you may have.


#6 in reply to: ↑ 5 @jeherve
9 years ago

Replying to kraftbj:

can you contact Jetpack over at and/or comment on our bug tracker

Done! :)

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