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Opened 10 years ago

Closed 10 years ago

Last modified 10 years ago

#33484 closed defect (bug) (invalid)

Text tab for HTML editing not appearing at all on all our customer sites since the upgrade to 4.3

Reported by: cedesign's profile CEDesign Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.3
Component: Editor Keywords:
Focuses: Cc:

Description


Attachments (1)

Capture.JPG​ (49.1 KB) - added by CEDesign 10 years ago.

Download all attachments as: .zip

Change History (5)

@CEDesign
10 years ago

#1 follow-up: @swissspidy
10 years ago

  • Component changed from Formatting to Editor
  • Keywords reporter-feedback added

Hey there

Thanks for your report and welcome to Trac!

Would you mind trying the following steps?

  1. Deactivate all plugins
  2. Switch to the default theme (e.g. Twenty Fifteen)
  3. Test again

Let us know if it still doesn't work.

#2 in reply to: ↑ 1 @CEDesign
10 years ago

Replying to swissspidy:

Hey there swissspidy

Thanks for your prompt response.

I used one customer site followed your steps and without success.

However when I access the page in the Twenty15 theme it worked.

The bug must be with the AVADA theme from theme fusion, or am I still missing something.
Sorry I did not post here for support, I genuinely believed it was a bug.

Suggestions?

#3 @swissspidy
10 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

No worries! That can happen to all of us :)

I suggest you ask the Avada people for support since it is an issue with the theme. Perhaps they have already fixed this.

I'm closing this ticket now.

#4 @swissspidy
10 years ago

  • Keywords reporter-feedback removed
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