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Opened 9 years ago

Closed 8 years ago

Last modified 8 years ago

#33619 closed defect (bug) (invalid)

Woocommerce - Password resets broken if 'Geolocate' option selected

Reported by: curtishall's profile curtishall Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.3
Component: Users Keywords:
Focuses: ui Cc:


I'm fairly certain this is a Wordpress bug, if not please let me know as I've reported it to Woocommerce also just in case:

Customers were reporting that when they asked for a password reset they would get the link to reset the password and when they clicked on it they weren't given the option to enter a new password and instead all they saw was the section to enter their email address.

After a day of pulling out my hair, I found out that the problem is with the new 'Default Customer Address' option in WooCommerce. If you select Geolocate Woocommerce appends a string to all urls ?v=XXXXXXXXXXXX. For some reason this breaks the password reset sections. Once disabled my customers are able to reset their passwords and enter a new password once the URL in the email is clicked.

Change History (3)

#1 @SergeyBiryukov
9 years ago

  • Component changed from General to Users

#2 @rachelbaker
8 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to fixed
  • Status changed from new to closed

@curtishall Hello! Welcome to Trac for WordPress Core.
It looks as though this issue was resolved in the Woocommerce plugin

I am closing this core ticket, feel free to reopen if I have misunderstood.

#3 @rachelbaker
8 years ago

  • Resolution changed from fixed to invalid
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