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Opened 10 years ago

Closed 6 months ago

#34412 closed defect (bug) (invalid)

Problem with äö characters in Roundcube emails

Reported by: memmuli's profile memmuli Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.3.1
Component: Mail Keywords: reporter-feedback
Focuses: Cc:

Description (last modified by SergeyBiryukov)

HI There,

I have the latest WP 4.3.1. On it, I have cost-calculator plugin in my site and I am facing similar issue with äö characters than in ticket: #31566 ( in Thunderbird and Roundcube emails)

I didn't quite understood how to solve this problem. What should I now do to fix this problem?. my client have one of those emails systems that get bad messages from their site.

The plugin provider says they have not use anything special apart from built it WP api.
Plugin provider mentioned that this issue was suppose to be fixed from WP 4.2+/

Any help would be nice.

Change History (8)

#1 @SergeyBiryukov
10 years ago

  • Description modified (diff)

#2 @SergeyBiryukov
10 years ago

  • Keywords reporter-feedback added

Hi @memmuli, welcome to Trac! Thanks for the report.

Could you provide a raw email example with headers?

#3 @memmuli
10 years ago

Here we go (email addesses replaced withxxx):

Subject xxx / märja
From WordPress <xxx@gmail.com>
To <xxx@xxx.com>
Date 2015­10­22 13:16
Priority Normal
300.00=
Katon pinta­ala (m2) 80.00
Kattoremontin tyyppi: Kevyt purku ja uuden muotopeltikaton teko(Soveltuu muotopelti­ ja
palahuopakatolle, katosta= ei pureta vanhoja r=C3=A4yst=C3=A4slautoja)
45.00
Katon kaltevuus: Normaali, kenk=C3=A4 pit=C3=A4= =C3=A4 jotenkin 7.00
Kerrosten m=C3=A4=C3=A4r=C3=A4: 1.5 tai= kaksi kerrosta 5.00
Lappeiden m= =C3=A4=C3=A4r=C3=A4 (kpl) = 2.00
Katon l=C3=A4piviennit: Ei mi= t=C3=A4=C3=A4n1 kpl tuuletusputkia
Uutta vesikourua (metri=C3= =A4) 4.00
Lumiestett=C3=A4 (metri=C3=A4) 5.00
Hoitosiltaa (metri=C3=A4) 3.00
L= apetikas (metri=C3=A4) 2.0= 0
Talot= ikkaat, katolle nousu (kpl) 5.00
Sy=C3=B6ksytorivia (kpl) 2.00
Sy=C3=B6ksytorvien koko: Norma= alit sy=C3=B6ksytorvetYksikerroksinen talo 130.00
Summa> 7,343.00
= Nimi: m=C3=A4rja
S=C3=A4hk= =C3=B6posti: xxx@g= mail.com
Puhelin: 325246
=
Osoite: k=C3=A4lle=C3=A4rhf
Viesti: =C3=A4saadgdgs=C3=A4
Last edited 10 years ago by SergeyBiryukov (previous) (diff)

#4 @SergeyBiryukov
10 years ago

Thanks, unfortunately that does not include the Content-Transfer-Encoding and Content-Type headers, which were the issue in #31566.

#5 @memmuli
10 years ago

What does that mean?
Can anything to be done? Any idea where the problem is?

#6 @SergeyBiryukov
10 years ago

Please try the support forums for troubleshooting: ​https://wordpress.org/support/.

#7 @memmuli
10 years ago 

Return-path: <xxx>
Envelope-to: xxx@xxx.com
Delivery-date: Thu, 22 Oct 2015 13:17:07 +0300
Received: from mailgw3.xx.org ([164.215.39.248]:42606)
	by de5.nolabelserver.com with esmtp (Exim 4.86)
	(envelope-from <xxx>)
	id 1ZpCvj-000OkL-Ln
	for xxx@xxx.com; Thu, 22 Oct 2015 13:17:07 +0300
Received: from mailgw3.xx.org (localhost [127.0.0.1])
	by mailgw3.xx.org (Postfix) with ESMTP id A975BAA8FE
	for <xxx@xxx.com>; Thu, 22 Oct 2015 13:16:26 +0300 (EEST)
Received: from localhost (localhost [127.0.0.1])
	by mailgw3.xx.org (Postfix) with ESMTP id 678AFC3670
	for <xxx@xxx.com>; Thu, 22 Oct 2015 13:16:26 +0300 (EEST)
X-Virus-Scanned: Debian amavisd-new at mailgw3.xx.org
X-Amavis-Alert: BAD HEADER SECTION, Duplicate header field: "MIME-Version"
Received: from mailgw3.xx.org ([IPv6:::ffff:127.0.0.1])
	by localhost (localhost [::ffff:127.0.0.1]) (amavisd-new, port 10024)
	with ESMTP id E80DGM9KoTD5 for <xxx@xxx.com>;
	Thu, 22 Oct 2015 13:16:24 +0300 (EEST)
Received: from www2-3.xx.eu (unknown [172.16.4.37])
	by mailgw3.xx.org (Postfix) with ESMTP id 12E5FC366D
	for <xxx@xxx.com>; Thu, 22 Oct 2015 13:16:02 +0300 (EEST)
Received: by www2-3.xx.eu (Postfix, from userid 38459)
	id E84CC2300B; Thu, 22 Oct 2015 13:16:01 +0300 (EEST)
To: xxx@xxx.com
Subject: =?UTF-8?Q?Kattoremontin_hinta-arvio_/_m=C3=A4rja?=
X-PHP-Originating-Script: 38459:class-phpmailer.php
Date: Thu, 22 Oct 2015 10:16:01 +0000
From: WordPress <xxx@gmail.com>
Message-ID: <01cf447089a101f393208d0c6fbdef25@www.xxx.fi>
X-Priority: 3
X-Mailer: PHPMailer 5.2.10 (https://github.com/PHPMailer/PHPMailer/)
MIME-Version: 1.0
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit

<html><body><table style=3D"width:100%" cellspacing=3D"0"><tr style=3D"back=
ground:#eee;"><td style=3D"padding:.5em;">Katon pinta-ala (m2)</td><td styl=
e=3D"text-align:right;padding:.5em;">80.00</td></tr><tr><td style=3D"paddin=
g:.5em;">Kattoremontin tyyppi: Kevyt purku ja uuden muotopeltikaton teko<sp=
an class=3D"description">(Soveltuu muotopelti- ja palahuopakatolle, katosta=
 ei pureta vanhoja r=C3=A4yst=C3=A4slautoja)</span></td><td style=3D"text-a=
lign:right;padding:.5em;">45.00</td></tr><tr style=3D"background:#eee;"><td=
 style=3D"padding:.5em;">Katon kaltevuus: Normaali, kenk=C3=A4 pit=C3=A4=
=C3=A4 jotenkin</td><td style=3D"text-align:right;padding:.5em;">7.00</td><=
/tr><tr><td style=3D"padding:.5em;">Kerrosten m=C3=A4=C3=A4r=C3=A4: 1.5 tai=
 kaksi kerrosta</td><td style=3D"text-align:right;padding:.5em;">5.00</td><=
/tr><tr style=3D"background:#eee;"><td style=3D"padding:.5em;">Lappeiden m=
=C3=A4=C3=A4r=C3=A4 (kpl)</td><td style=3D"text-align:right;padding:.5em;">=
2.00</td></tr><tr><td style=3D"padding:.5em;">Katon l=C3=A4piviennit: Ei mi=
t=C3=A4=C3=A4n<span class=3D"description">1 kpl tuuletusputkia</span></td><=
td style=3D"text-align:right;padding:.5em;">300.00</td></tr><tr style=3D"ba=
ckground:#eee;"><td style=3D"padding:.5em;">Uutta vesikourua (metri=C3=
=A4)</td><td style=3D"text-align:right;padding:.5em;">4.00</td></tr><tr><td=
 style=3D"padding:.5em;">Lumiestett=C3=A4 (metri=C3=A4)</td><td style=3D"te=
xt-align:right;padding:.5em;">5.00</td></tr><tr style=3D"background:#eee;">=
<td style=3D"padding:.5em;">Hoitosiltaa (metri=C3=A4)</td><td style=3D"text=
-align:right;padding:.5em;">3.00</td></tr><tr><td style=3D"padding:.5em;">L=
apetikas (metri=C3=A4)</td><td style=3D"text-align:right;padding:.5em;">2.0=
0</td></tr><tr style=3D"background:#eee;"><td style=3D"padding:.5em;">Talot=
ikkaat, katolle nousu (kpl)</td><td style=3D"text-align:right;padding:.5em;=
">5.00</td></tr><tr><td style=3D"padding:.5em;">Sy=C3=B6ksytorivia (kpl)</t=
d><td style=3D"text-align:right;padding:.5em;">2.00</td></tr><tr style=3D"b=
ackground:#eee;"><td style=3D"padding:.5em;">Sy=C3=B6ksytorvien koko: Norma=
alit sy=C3=B6ksytorvet<span class=3D"description">Yksikerroksinen talo</spa=
n></td><td style=3D"text-align:right;padding:.5em;">130.00</td></tr><tr><td=
 style=3D"font-weight:bold;border-top:1px solid #888;padding:.5em;">Summa</=
td><td style=3D"text-align:right;font-weight:bold;border-top:1px solid #888=
;padding:.5em;">7,343.00</td></tr></table><br><div style=3D"padding:.5em;">=
<b>Nimi</b>: m=C3=A4rja</div><div style=3D"padding:.5em;"><b>S=C3=A4hk=
=C3=B6posti</b>: <a href=3D"mailto:xxx@gmail.com">xxx@g=
mail.com</a></div><div style=3D"padding:.5em;"><b>Puhelin</b>: 325246</div>=
<div style=3D"padding:.5em;"><b>Osoite</b>: k=C3=A4lle=C3=A4rhf</div><div s=
tyle=3D"padding:.5em;"><b>Viesti</b>: =C3=A4saadgdgs=C3=A4</div></body></ht=
ml>
Last edited 6 months ago by sabernhardt (previous) (diff)

#8 @sabernhardt
6 months ago

  • Resolution set to invalid
  • Status changed from new to closed

Hi! I'll close the ticket because no bug was identified in core, and you were directed to the support forums for troubleshooting the issue. I did not find a related support topic in your activity list, but you have more recent topics.

My guess regarding the cause probably does not help now, though I noticed the last example includes a warning about the 'Duplicate header field: "MIME-Version"'.

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