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Opened 5 years ago

Closed 5 years ago

#36865 closed defect (bug) (invalid)

Woo Commerce plugin issue - Cart does not empty

Reported by: jbu915 Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: Plugins Keywords:
Focuses: Cc:

Description

I am not a developer. I have been chasing an answer to correct a problem in my website created with WP themes and plugins. When an item is purchased and checkout has completed, the item remains in the customers cart and does not empty. I have reached out to WooCommerce, I have confirmed it is not a Paypal issue, and I have no where else to look. WP has been updated, as has the plugin for Woo Commerce. I can only see one forum from 3 years ago that does not help.
I have reached out to our server and the previous developer and received only this exchange from our server.

I am still having as issue with items not emptying from the shopping cart on my website.

I reached out to our server support team where we access Word Press and this is the answer they provided. Please let me know how to update this plugin with the correct script.

www.austinsunderdawgs.com

From Dotster:

Thank your for your reply.

I was able to duplicate the issue when I add the products to the Shopping cart at http://www.austinsunderdawgs.com . The issues with the plugin 'woocommerce' that you are using for the Shopping cart in your WordPress website. I could see that following error log is generating for your account:

20160512T205844: www.austinsunderdawgs.com/wp-admin/admin-ajax.php
PHP Warning: array_key_exists() expects parameter 2 to be array, boolean given in /hermes/bosnaweb04a/b2368/dot.jbu915/public_html/wp-content/themes/burgertheme/theme/plugin/woocommerce/ctTermFieldsExtension.php on line 326

The error log shows that scripts in the plugin 'woocommerce' files are causing the issue. Also, we are unable to get where exactly need to update the script that you had provided. I suggest you please contact the woocommerce plugin vendor or any web developer to resolve your website issue.

If you have any further questions, please update the Support Console.

Sincerely,

Ajay K
Senior Technical Specialist

Change History (1)

#1 @ocean90
5 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed
  • Version 4.5.2 deleted

Hi @jbu915, this Trac is used for enhancements and bug reporting for the WordPress core software. Please try the WooCommerce support forum to get help with the plugin.

Note: See TracTickets for help on using tickets.