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Opened 8 years ago

Closed 8 years ago

Last modified 8 years ago

#37031 closed defect (bug) (invalid)

Comment Notifications Not being Sent to Host Server

Reported by: lexie2302's profile lexie2302 Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.5.2
Component: Comments Keywords:
Focuses: Cc:

Description (last modified by SergeyBiryukov)

For the past week, my comment notification has not worked. The first issue is happening when I login into WP dashboard. It is not even showing when I have a new comment. You have to click on comments to see new ones, but it will not light up orange on the top right anymore. When you click the top right comment bubble, it just acts like it is loading, it no longer shows anything.

The maker of my theme doesn't have any thing to do with comments, so I have ruled that out.

The second problem is I no longer receive email notifications when a new email is posted. My hosting server has searched around and we have tried everything including changing emails, etc. They said, there server isn't even receiving all my comments, which is why I am not getting the email notification. For some reason, they only get a few of the comments to their server. I talked with them again yesterday, and they sent this email and said I need WP support.

Here is the email:

After doing a search in our email logs, our server is only receiving 5 of the last 14 comments notifications made on 6/03/16. Below is what we found in the log. The important information is the date/time and the "<= amsacade@…" which indicates who it is from.

-Alex
Web Advisor
Bluehost

2016-06-03 04:29:42 1b8mMH-0007ZP-VO <= amsacade@box1175.bluehost.com H=(box1175.bluehost.com) [127.0.0.1]:38728 P=esmtp S=1725 id=f40a638f03d66b55900fea0e7422e5d0@www.chemistrycachet.com T="[Chemistry Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June Y'all!\"" for asrochester@gmail.com

2016-06-03 04:51:27 1b8mhL-00067p-Q4 <= amsacade@box1175.bluehost.com H=(box1175.bluehost.com) [127.0.0.1]:55616 P=esmtp S=1674 id=fd8b7208bbe2aed7d16e15d9d9b6c793@www.chemistrycachet.com T="[Chemistry Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June Y'all!\"" for asrochester@gmail.com

2016-06-03 08:02:02 1b8pfm-0001eY-Ei <= amsacade@box1175.bluehost.com H=(box1175.bluehost.com) [127.0.0.1]:48834 P=esmtp S=1627 id=ae43d92c396ba4d62d9fc58f23bfddd7@www.chemistrycachet.com T="[Chemistry Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June Y'all!\"" for asrochester@gmail.com

2016-06-03 09:26:47 1b8qzn-0000Hg-LT <= amsacade@box1175.bluehost.com H=(box1175.bluehost.com) [127.0.0.1]:41251 P=esmtp S=1694 id=efb2a1b385eafdac5323db2154f622b8@www.chemistrycachet.com T="[Chemistry Cachet | Lifestyle Blog] Comment: \"Tea Infused Creamy Strawberry Popsicles\"" for asrochester@gmail.com

2016-06-03 09:47:29 1b8rJp-0007ow-AI <= amsacade@box1175.bluehost.com H=(box1175.bluehost.com) [127.0.0.1]:34794 P=esmtp S=1555 id=0b0e7585ba55bad718d16fe6735590de@www.chemistrycachet.com T="[Chemistry Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June Y'all!\"" for asrochester@gmail.com

Thank you,

Bluehost Support

This is the case with my website chemistrycachet.com as well as with my other website amsacademicservices.com. Both of these wordpress websites are having the same problem and use different themes. I have not changed or done anything with either website in over a year. I also deactivated all comment plugins and it still doesn't work. Thank you

Change History (3)

#1 @Clorith
8 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Hi and welcome to Trac,

This sounds like a config issue, you should post that at our forums at https://wordpress.org/support as Trac is intended for core enhancements and bugs, and this would fall under the support aspect of things :)

#2 @lexie2302
8 years ago

Well, I did post it on the support twice and have gotten zero help from anyone. This is over a week without any help or direction on what to do.

#3 @SergeyBiryukov
8 years ago

  • Description modified (diff)
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