| 13 | | At core, if you’ll pardon the expression, I think the best message is one that doesn’t mock or tease people, and doesn’t try over-hard to be cute. Errors like this are an inherently tense situation, and using humor to defuse a tense situation really only works if you know the tense person and their sense of humor very, very well (and even then it can backfire). I defer to MailChimp’s [http://voiceandtone.com| voiceandtone.com] here, specifically [http://voiceandtone.com/failure-message/| the section on failure messages]. That may not be the final word on how to deal with these sorts of situations, but it’s an excellent starting point. |
| | 13 | At core, if you’ll pardon the expression, I think the best message is one that doesn’t mock or tease people, and doesn’t try over-hard to be cute. Errors like this are an inherently tense situation, and using humor to defuse a tense situation really only works if you know the tense person and their sense of humor very, very well (and even then it can backfire). I defer to MailChimp’s [http://voiceandtone.com] here, specifically [http://voiceandtone.com/failure-message/ the section on failure messages]. That may not be the final word on how to deal with these sorts of situations, but it’s an excellent starting point. |