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Opened 15 months ago

Last modified 13 months ago

#40131 new defect (bug)

Mobile Customizer issues activating themes

Reported by: karmatosed Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version:
Component: Customize Keywords:
Focuses: Cc:

Description (last modified by karmatosed)

I did this test on an iPhone 7 Plus.

There are a number of confusion points activating themes on mobile through the customiser.

Firstly, you are given no indication how to get to 'live preview' once you click, you simply get back to the menu and can easily miss the 'preview' in top menu. Shouldn't it just go there?

Secondly, activation on clicking the theme image just happens. If you don't know this you could be left wondering how you actually do activate.

https://cldup.com/MMbollFgKT.gif

If you 'live preview' then click an image to activate.. this flow gets confusing fast.

Change History (4)

#1 @karmatosed
15 months ago

  • Description modified (diff)
  • Summary changed from Mobile customizer issuer activating themes to Mobile Customizer issuer activating themes

#2 @karmatosed
15 months ago

  • Summary changed from Mobile Customizer issuer activating themes to Mobile Customizer issues activating themes

#3 @celloexpressions
15 months ago

  • Keywords close added

This is superseded entirely by #37661. We've paused most if not all other tickets regarding this interface pending those changes, so I'd suggest bringing this discussion there, and starting by seeing whether the current patch there retains these issues. I think the added text on the interstitial loading indicator is a good first step there, and if I recall correctly the immediate live preview is no longer present for touch devices due to this issue.

#4 @karmatosed
13 months ago

  • Keywords close removed

I am wary of closing a broken flow on a hope something not being directly worked on happening. I think this is a valid thing to resolve aside from that ticket (which may not happen).

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