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Opened 2 months ago

Last modified 2 months ago

#42105 new defect (bug)

Password Reset link doesn't work

Reported by: ahrnjica Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version: 4.8.2
Component: Login and Registration Keywords:
Focuses: Cc:

Description

Steps:

1 Navigate to WordPress Login page
2 Click on the Lost your password? link
3 Enter Your username of email

You should get the Password Reset on you email with the link for the reset.

Issue: When I open that link I get the message
"Your password reset link appears to be invalid. Please request a new link below."

I have tried several times, but I have the same issue every time.

Attachments (1)

resetpassword.png (13.2 KB) - added by ahrnjica 2 months ago.
Reset Password email screenshot

Download all attachments as: .zip

Change History (5)

#1 @swissspidy
2 months ago

  • Keywords reporter-feedback added

Hey there,

Thanks for your report and welcome to Trac!

This sounds like a duplicate of #23578. Can you confirm that there's no > at the end of the link? Perhaps you could share a screenshot of the email here.

Also, please try deactivating all plugins to see if it works afterwards.

@ahrnjica
2 months ago

Reset Password email screenshot

#2 @ahrnjica
2 months ago

I have attached a screenshot of the email. How can I deactivate plugins when I cannot login to the WP site?

#3 @ahrnjica
2 months ago

  • Keywords reporter-feedback removed

#4 @ahrnjica
2 months ago

Any update?

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