WordPress.org
Get WordPress

Make WordPress Core

Opened 8 years ago

Closed 5 years ago

#42283 closed defect (bug) (invalid)

Blank screen in Customizer

Reported by: tbonee's profile tbonee Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.9
Component: Customize Keywords: reporter-feedback
Focuses: Cc:

Description

Good Day

So at the beta the customizer appears with a white blanket and nothing loads up .

at all i had the same problems with the previous build ;/ i thought i was fixed .

at build 4.6... it worked but now it doesnt anymore ;/(

Change History (12)

#1 @SergeyBiryukov
8 years ago

  • Component changed from General to Customize
  • Summary changed from Wordpress customizer to Blank screen in Customizer

#2 @SergeyBiryukov
8 years ago

  • Version set to trunk

#3 follow-up: @westonruter
8 years ago

@tbonee what plugins and themes do you have active?

Can you access your server's PHP error log? If so, what does it say?

And are there any JavaScript errors on the console?

#4 @SergeyBiryukov
8 years ago

  • Keywords reporter-feedback added

#5 in reply to: ↑ 3 @tbonee
8 years ago

Replying to westonruter:

@tbonee what plugins and themes do you have active?

Can you access your server's PHP error log? If so, what does it say?

And are there any JavaScript errors on the console?

[Sat Oct 14 21:36:32.111220 2017] [ssl:warn] [pid 8399] AH01909: RSA certificate configured for kd10806.xeon-hosting.de:443 does NOT include an ID which matches the server name
[Sat Oct 14 21:36:32.532922 2017] [ssl:warn] [pid 8399] AH01909: RSA certificate configured for kd10806.xeon-hosting.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 03:27:05.510759 2017] [ssl:warn] [pid 8610] AH01909: RSA certificate configured for kd10806.xeon-hosting.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 03:27:05.931721 2017] [ssl:warn] [pid 8610] AH01909: RSA certificate configured for kd10806.xeon-hosting.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 17:43:37.120481 2017] [ssl:warn] [pid 26755] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 17:43:37.641851 2017] [ssl:warn] [pid 26755] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 17:49:06.805468 2017] [ssl:warn] [pid 28108] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 17:49:07.235036 2017] [ssl:warn] [pid 28108] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 17:59:51.123211 2017] [ssl:warn] [pid 30381] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 17:59:51.538805 2017] [ssl:warn] [pid 30381] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 18:15:29.385657 2017] [ssl:warn] [pid 2395] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 18:15:29.807339 2017] [ssl:warn] [pid 2395] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 18:15:38.523246 2017] [ssl:warn] [pid 2734] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 18:15:38.976364 2017] [ssl:warn] [pid 2734] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 18:26:22.836832 2017] [fcgid:warn] [pid 4224] (32)Broken pipe: [client 79.210.18.182:62261] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://tpstudios.de/wp-admin/post-new.php?post_type=page
[Sun Oct 15 18:33:17.167020 2017] [fcgid:warn] [pid 5722] (32)Broken pipe: [client 79.210.18.182:62420] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://tpstudios.de/wp-admin/post-new.php?post_type=page
[Sun Oct 15 18:55:06.998630 2017] [fcgid:warn] [pid 9102] [client 79.210.18.182:62925] mod_fcgid: stderr: PHP Warning:  copy(/var/www/vhosts/TpStudios.de/httpdocs/wp-content/upgrade/organic-customizer-widgets.1.1.4-BZd8Vs/organic-customizer-widgets/public/js/masonry.js): failed to open stream: No such file or directory in /var/www/vhosts/TpStudios.de/httpdocs/wp-admin/includes/class-wp-filesystem-direct.php on line 257, referer: http://tpstudios.de/wp-admin/themes.php?page=tgmpa-install-plugins&plugin_status=install
[Sun Oct 15 18:55:06.998654 2017] [fcgid:warn] [pid 9102] [client 79.210.18.182:62925] mod_fcgid: stderr: PHP Warning:  copy(/var/www/vhosts/TpStudios.de/httpdocs/wp-content/upgrade/organic-customizer-widgets.1.1.4-BZd8Vs/organic-customizer-widgets/public/js/masonry.js): failed to open stream: No such file or directory in /var/www/vhosts/TpStudios.de/httpdocs/wp-admin/includes/class-wp-filesystem-direct.php on line 257, referer: http://tpstudios.de/wp-admin/themes.php?page=tgmpa-install-plugins&plugin_status=install
[Sun Oct 15 18:55:18.770808 2017] [fcgid:warn] [pid 9102] [client 79.210.18.182:62925] mod_fcgid: stderr: PHP Warning:  copy(/var/www/vhosts/TpStudios.de/httpdocs/wp-content/upgrade/fr_FR-y7ByKU/fr_FR.mo): failed to open stream: No such file or directory in /var/www/vhosts/TpStudios.de/httpdocs/wp-admin/includes/class-wp-filesystem-direct.php on line 257, referer: http://tpstudios.de/wp-admin/themes.php?page=tgmpa-install-plugins&plugin_status=install
[Sun Oct 15 18:55:18.770836 2017] [fcgid:warn] [pid 9102] [client 79.210.18.182:62925] mod_fcgid: stderr: PHP Warning:  copy(/var/www/vhosts/TpStudios.de/httpdocs/wp-content/upgrade/fr_FR-y7ByKU/fr_FR.mo): failed to open stream: No such file or directory in /var/www/vhosts/TpStudios.de/httpdocs/wp-admin/includes/class-wp-filesystem-direct.php on line 257, referer: http://tpstudios.de/wp-admin/themes.php?page=tgmpa-install-plugins&plugin_status=install
[Sun Oct 15 18:57:01.016064 2017] [fcgid:warn] [pid 9102] [client 79.210.18.182:62925] mod_fcgid: stderr: PHP Warning:  array_keys() expects parameter 1 to be array, boolean given in /var/www/vhosts/TpStudios.de/httpdocs/wp-admin/includes/class-wp-upgrader.php on line 507, referer: http://tpstudios.de/wp-admin/themes.php?page=tgmpa-install-plugins&plugin_status=install
[Sun Oct 15 20:53:25.747148 2017] [ssl:warn] [pid 29923] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 20:53:26.170958 2017] [ssl:warn] [pid 29923] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 20:53:43.885830 2017] [ssl:warn] [pid 30307] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 20:53:44.311662 2017] [ssl:warn] [pid 30307] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:11:15.324538 2017] [ssl:warn] [pid 2043] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:11:15.768121 2017] [ssl:warn] [pid 2043] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:11:47.949606 2017] [ssl:warn] [pid 3117] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:11:48.470804 2017] [ssl:warn] [pid 3117] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:11:57.544225 2017] [ssl:warn] [pid 3440] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:11:57.969000 2017] [ssl:warn] [pid 3440] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:12:58.251843 2017] [ssl:warn] [pid 4225] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:12:58.725363 2017] [ssl:warn] [pid 4225] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:13:48.040667 2017] [ssl:warn] [pid 5344] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:13:48.493386 2017] [ssl:warn] [pid 5344] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:13:56.351898 2017] [ssl:warn] [pid 5659] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:13:56.779155 2017] [ssl:warn] [pid 5659] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:19:09.671845 2017] [ssl:warn] [pid 7197] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:19:10.120439 2017] [ssl:warn] [pid 7197] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:19:18.429972 2017] [ssl:warn] [pid 7467] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:19:18.856635 2017] [ssl:warn] [pid 7467] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:23:27.779586 2017] [ssl:warn] [pid 9397] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:23:28.206818 2017] [ssl:warn] [pid 9397] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:23:36.787977 2017] [ssl:warn] [pid 9698] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:23:37.278411 2017] [ssl:warn] [pid 9698] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:34:37.043663 2017] [ssl:warn] [pid 11892] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:34:37.488898 2017] [ssl:warn] [pid 11892] AH01909: RSA certificate configured for TpStudios.de:443 does NOT include an ID which matches the server name
[Sun Oct 15 21:35:23.839514 2017] [autoindex:error] [pid 12002] [client 84.164.250.95:49736] AH01276: Cannot serve directory /var/www/vhosts/TpStudios.de/httpdocs/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm,index.shtml) found, and server-generated directory index forbidden by Options directive
[Sun Oct 15 21:36:05.967413 2017] [ssl:warn] [pid 13629] AH01909: RSA certificate configured for TpStudios.de:4 

WordPress.org: Please note that this content has been truncated for display.

these are the errors plugin installed activated ...none :/

i dont really know whats the problem on the webspace ov a fried wp works perfect ;

Last edited 8 years ago by SergeyBiryukov (previous) (diff)

#6 @SergeyBiryukov
8 years ago

Your theme throws a fatal error due to a missing file:

PHP Fatal error: require_once(): Failed opening required '/var/www/vhosts/TpStudios.de/httpdocs/wp-content/themes/hyperx/framework/metaboxes/metaboxes.php' (include_path='.:') in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/themes/hyperx/functions.php on line 1578

Could you switch to a default theme (Twenty Seventeen) and check again?

#7 @tbonee
8 years ago 

[Fri Oct 20 16:17:51.933547 2017] [fcgid:warn] [pid 6571] [client 79.210.22.64:49417] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/feature-list-section/feature-list-section-widget.php on line 299, referer: http://tpstudios.de/wp-admin/
[Fri Oct 20 16:17:51.949968 2017] [fcgid:warn] [pid 6571] [client 79.210.22.64:49417] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/pricing-table/pricing-table-widget.php on line 246, referer: http://tpstudios.de/wp-admin/
[Fri Oct 20 16:17:51.949990 2017] [fcgid:warn] [pid 6571] [client 79.210.22.64:49417] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/profile-section/profile-widget.php on line 232, referer: http://tpstudios.de/wp-admin/
[Fri Oct 20 17:27:57.756501 2017] [fcgid:warn] [pid 16175] [client 79.210.22.64:49752] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/feature-list-section/feature-list-section-widget.php on line 299, referer: http://tpstudios.de/wp-admin/
[Fri Oct 20 17:27:57.756524 2017] [fcgid:warn] [pid 16175] [client 79.210.22.64:49752] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/pricing-table/pricing-table-widget.php on line 246, referer: http://tpstudios.de/wp-admin/
[Fri Oct 20 17:27:57.756536 2017] [fcgid:warn] [pid 16175] [client 79.210.22.64:49752] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/profile-section/profile-widget.php on line 232, referer: http://tpstudios.de/wp-admin/
[Fri Oct 20 17:28:18.779380 2017] [fcgid:warn] [pid 17578] [client 79.210.22.64:49883] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/feature-list-section/feature-list-section-widget.php on line 299, referer: http://tpstudios.de/wp-admin/customize.php
[Fri Oct 20 17:28:18.779439 2017] [fcgid:warn] [pid 17578] [client 79.210.22.64:49883] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/pricing-table/pricing-table-widget.php on line 246, referer: http://tpstudios.de/wp-admin/customize.php
[Fri Oct 20 17:28:18.779448 2017] [fcgid:warn] [pid 17578] [client 79.210.22.64:49883] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/profile-section/profile-widget.php on line 232, referer: http://tpstudios.de/wp-admin/customize.php
[Fri Oct 20 17:28:29.560498 2017] [fcgid:warn] [pid 17578] [client 79.210.22.64:49883] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/feature-list-section/feature-list-section-widget.php on line 299, referer: http://tpstudios.de/wp-admin/customize.php?theme=twentyseventeen&changeset_uuid=1d3567fc-5bc5-4dba-a1ca-9ff14f3be18e&return=http%3A%2F%2Ftpstudios.de%2Fwp-admin%2F
[Fri Oct 20 17:28:29.560532 2017] [fcgid:warn] [pid 17578] [client 79.210.22.64:49883] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/pricing-table/pricing-table-widget.php on line 246, referer: http://tpstudios.de/wp-admin/customize.php?theme=twentyseventeen&changeset_uuid=1d3567fc-5bc5-4dba-a1ca-9ff14f3be18e&return=http%3A%2F%2Ftpstudios.de%2Fwp-admin%2F
[Fri Oct 20 17:28:29.560536 2017] [fcgid:warn] [pid 17578] [client 79.210.22.64:49883] mod_fcgid: stderr: PHP Warning:  A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/profile-section/profile-widget.php on line 232, referer: http://tpstudios.de/wp-admin/customize.php?theme=twentyseventeen&changeset_uuid=1d3567fc-5bc5-4dba-a1ca-9ff14f3be18e&return=http%3A%2F%2Ftpstudios.de%2Fwp-admin%2F

well i tried so many and it still not workink ;/ and even my hoster dont know how to help ...

Last edited 8 years ago by SergeyBiryukov (previous) (diff)

#8 @SergeyBiryukov
8 years ago

This warning comes from the ​Organic Customizer Widgets plugin:

PHP Warning: A non-numeric value encountered in /var/www/vhosts/TpStudios.de/httpdocs/wp-content/plugins/organic-customizer-widgets/admin/widgets/feature-list-section/feature-list-section-widget.php on line 299

Could you disable all plugins and check again?

#9 @tbonee
8 years ago

well i try again but i guess i had it uninstalled and it dind't work either .

well i'll try

#10 @tbonee
7 years ago

well now there comes only has redirected you too often. . and i tried all things what the internet tells me
and still not woirking ...............

#11 @pento
6 years ago

Following up on this issue, @tbonee: were you able to discover the root cause of this issue?

If you're still seeing a blank screen, could you post your latest PHP error logs, and any errors that show in the JavaScript Console in your browser?

#12 @SergeyBiryukov
5 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed
Note: See TracTickets for help on using tickets.