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Opened 9 years ago
Closed 9 years ago
#42499 closed defect (bug) (worksforme)
Customizer Broke, says You are customizing Beta Wordpress
| Reported by: | xllentech | Owned by: | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | Customize | Version: | 4.9 |
| Severity: | normal | Keywords: | |
| Cc: | Focuses: |
Description
I updated to Wordpress WordPress 4.9-RC2-42139 from 4.8.3
When I updated, update process worked fine. but after the update, I went to Appearance-> Customize ..and it just says "You are customizing" in small letters and below it says "Beta Wordpress". and the rest of the whole screen is blank as in screenshot.
BTW, I am using InstantWP for beta purpose, not sure if that makes any difference. I have had no other issues till date for over a year.
Let me know if you need more information.
Attachments (1)
Change History (7)
#1
@
9 years ago
@xllentech Hi, what plugins and theme do you have active?
Is there an error appearing in your PHP error log? It seems like you may be having a PHP fatal error.
#3
@
9 years ago
Please also look at your browser's JavaScript console to see if there are errors there.
#4
@
9 years ago
I am using Total theme, paid theme from themeforest.
I had deactivated all plugins, still the same issue. I have 9 plugins active..
Contact Form 7
Slider Revolution
Templatera
WordPress Beta Tester
WPBakery Page Builder
XllenTech Calendar Pro ADD-ON (Self-developed)
XllenTech English Islamic Calendar (Self-developed)
Xllentech Salat Timings (Self-developed)
XllenTech Upcoming Events (Self-developed)
Javascript error tha comes up in Devtools in Chrome is as below:
Uncaught TypeError: Cannot set property 'parent' of undefined
at Function.add (customize-base.min.js:1)
at Object.<anonymous> (customize-controls.min.js:3)
at Function.each (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,shortcode,utils,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[]=ery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9-RC2-42139:2)
at HTMLDocument.<anonymous> (customize-controls.min.js:3)
at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,shortcode,utils,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[]=ery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9-RC2-42139:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,shortcode,utils,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[]=ery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9-RC2-42139:2)
at Function.ready (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,shortcode,utils,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[]=ery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9-RC2-42139:2)
at HTMLDocument.K (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,shortcode,utils,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[]=ery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9-RC2-42139:2)
#5
@
9 years ago
@xllentech could you please add the following to your wp-config.php:
define( 'SCRIPT_DEBUG', true ); define( 'WP_DEBUG', true );
This will allow you to more easily see what the error is.
Additionally/alternatively, if you could send a ZIP of all your active themes and plugins to trac-wp-core-42499@xwp.co I will then be able to test locally on my environment.
#6
@
9 years ago
- Keywords reporter-feedback removed
- Milestone Awaiting Review
- Resolution → worksforme
- Status new → closed
I tried to reproduce the problem with the themes and plugins but I was unable. As we discussed over email, please share if you encounter the cause and there is a core defect to fix.
Customizer Screenshot