Make WordPress Core

Opened 6 years ago

Closed 6 years ago

Last modified 6 years ago

#42516 closed defect (bug) (invalid)

Lost access to website after password change request

Reported by: damegarbo's profile damegarbo Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: General Keywords:
Focuses: Cc:


I am unable to access the information on my website, I was using Word Press for approximately the past year or so. I believe what happened was I downloaded the updated version of Word Press, I then also forgot my password, was sent a link and somehow I ended up with a new account on 11/8/17. I lost any ability to access that site, and it appears there is no website. I also tried Go Daddy website builder as an attempt to link to my old information but discovered that was not the answer, so I canceled the free trial within minutes. I am just looking to recover the initial account I had using Word Press. I am current in my domain with Go Daddy. Any help would be appreciated. So this has stumped me and is beyond my understanding.

Thank You,

Change History (2)

#1 @gschoppe
6 years ago

  • Resolution set to invalid
  • Status changed from new to closed

Hi Susan, and welcome to Trac!

Unfortunately, it appears you may be looking for general WordPress support. Trac is used to report defects and propose new features in the WordPress software as a whole, rather than for support of individual use cases.

I don't seem to be able to access your site at the moment, but if it is hosted with, you might look for help at

If you are hosted with another organization, your best bet will be to contact your host directly for support.

#2 @netweb
6 years ago

  • Milestone Awaiting Review deleted
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