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Opened 6 months ago

Closed 6 months ago

#42620 closed defect (bug) (invalid)

4.9 Update Causing Site Problems

Reported by: collector2017 Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.9
Component: Upgrade/Install Keywords:
Focuses: Cc:

Description

With the update to version 4.9, the site footers suddenly became 2 inches tall from what was 1/2 inch. Upon adjustment to customizer in control panel, footer returns to normal. Next day, site footer is gone. 4.9 update is gone too and wants to me re-update again. Re-update to 4.9, footer returns but is again giant size. Upload to site backup for 4.9 removal, sites return to normal. Next day, footer is gone, update to 4.9 is gone again, wants me to update to 4.9. Update to 4.9 third time, footer return to giant size. Next day, footer gone. 4.9 update gone again too. I can only wonder what happening at night to my websites. Using the same theme on multiple sites, each site is experiencing the same identical issue described above.

There is also a bug issue with update 4.9 disabling the control panel customizer. The site cannot be customized or repaired due to this disabling by the 4.9 update. The theme's (Onetone theme) customizer is also disabled by the WP 4.9 update thereby rendering the sites uneditable.

Anyone have any ideas or info on this bug yet? Is anyone else reporting such errors? Is there a solution in effect?

Change History (1)

#1 @Clorith
6 months ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Hi there, and welcome to Trac.

It sounds like you are having some issues with your site that's (from my understanding here) not an actual bug report, but rather a request for support. I would recommend creating a post on our support forums where one of our volunteers can better assist you in walking through what is going on. (Make sure you start by looking at out master list which outlines debugging procedures and commonly encountered issues)

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