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Opened 7 years ago

Closed 3 years ago

#43131 closed defect (bug) (invalid)

Unable to add new users

Reported by: initials1's profile initials1 Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.9.2
Component: Users Keywords:
Focuses: Cc:


No image "Users list" attached to Ticket #43131For some reason, every time I attempt to add a user No image "New user" attached to Ticket #43131, it removes all the users alphabetically below and inclusive of the new entry No image "User list post addition" attached to Ticket #43131. I cannot therefore update the extended profile or access any users under this entry. This has previously happened, so I removed the buddypress pluggin and reactivated it an this allowed me to update the entry and reinstated the missing users. Although when I have tried this work around this time, it is generating a 500 Internal Server Error.

Subsequently I have downloaded the "Health Check" plugin, as it has highlighted a couple of errors:

-The loopback request to your site failed, this may prevent WP_Cron from working, along with theme and plugin editors.<br>Error encountered: (0) cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received
-Testing gears: The loopback reques returned an unexpected status code, 500, this may affect tools such as WP_Cron, or theme and plugin editors.

I have also completed a troubleshoot, removing all the plugins. At this point I was able to add users. I think activated the gears plugin first, which then cause my site to crash out- error 500.

Attachments (4) (306.2 KB) - added by initials1 7 years ago.
New user.png (101.5 KB) - added by initials1 7 years ago.
New user
Users list.png (131.4 KB) - added by initials1 7 years ago.
User list
User list post addition.png (99.1 KB) - added by initials1 7 years ago.
User list post addition

Download all attachments as: .zip

Change History (7)

7 years ago

7 years ago

New user

7 years ago

User list

7 years ago

User list post addition

#1 @atrivisano
7 years ago

Can you please provide your list of plugins and your WP version.

I have a feeling it's one of the below.

  • Plugin
  • Developer's Code

#2 @initials1
7 years ago

Health Check Disable Plugins Version 1.0
System Plugin Version 3.7.4
Akismet Anti-Spam version 4.0.2 by Automattic
Beaver Builder Booster version 1.0.8 by The Beaver Builder Team
Beaver Builder Plugin (Lite Version) version by The Beaver Builder Team
BuddyPress version 2.9.2 by The BuddyPress Community
BuddyPress Docs version 2.0.1 by Boone B Gorges, David Cavins
BuddyPress Global Search version 1.1.8 by BuddyBoss
Contact Widgets version 1.4.1 by GoDaddy
Custom Login Page Customizer version 1.2.1 by Hardeep Asrani
Document Gallery version 4.4.3 by Dan Rossiter
Duplicate Page version 2.4 by mndpsingh287
Easy Media Download version 1.1.3 by naa986
Flow-Flow version 3.1.3 by Looks Awesome
Folders version 1.3.7 by Steve North, Aaron Taylor (6-2 Design), Richard Green
Gears version 4.1.5 by Dunhakdis
GoDaddy Email Marketing version 1.2.0 by GoDaddy
Health Check version 0.8.0 by The community
KnB - Wordpress Knowledge Base Shortcode Plugin version 1.1 by phpbits
Menu Icons version 0.11.0 by ThemeIsle
My Private Site version 2.14.1 by David Gewirtz
Newsletter version 5.2.1 by Stefano Lissa & The Newsletter Team
Ninja Forms version 3.2.9 by The WP Ninjas
Noindex Pages version 1.0.1 by Radley Sustaire
One Click Demo Import version 2.5.0 by ProteusThemes
Optimize Gravatar Avatar version 1.4.5 by XAdapter
SiteOrigin CSS version 1.1.5 by SiteOrigin
Slider Revolution version by ThemePunch
Subway version 2.0.8 by Dunhakdis
The Events Calendar version 4.6.9 by Modern Tribe, Inc.
Theme Tweaker version 5.20 by Manoj Thulasidas
Ultimate Nofollow version 1.4.7 by 5fifty
Visual Form Builder version 2.9.4 by Matthew Muro
Widget Importer & Exporter version 1.5.2 by WP Ultimate
WordPress Importer version 0.6.3 by wordpressdotorg
WP-Polls version 2.73.8 by Lester 'GaMerZ' Chan
WP101 Video Tutorials version 0.3 by
WPBakery Visual Composer version 5.0.1 by Michael M -
WP Google Search version 1.0.7 by WebshopLogic
WP Maintenance Mode version 2.0.9 by Designmodo

#3 @dd32
3 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Closing, due to age and being a support request with no actionable bug.

Initials: I believe this would've been a plugin conflict, as the were no reports of this behaviour at the time that I'm aware of.
I'm sorry you didn't get a adequate response here, but Trac is not for individualised support, the volunteer team in the forums would've been able to help more:

Note: See TracTickets for help on using tickets.