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Opened 5 months ago

Last modified 5 months ago

#43153 new defect (bug)

Theme Preview doesn't work

Reported by: CG-TEAM Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version: 4.9.2
Component: Themes Keywords: reporter-feedback
Focuses: administration Cc:

Description (last modified by ocean90)

Hi

in WordPress 4.9.2 when i go to Appearance-> Themes and want to add new theme from WordPress library. i'm click on Preview button to see details about any themes but it's blank page happen. i test it on 3 different WordPress site but it's happen again.

Attachments (6)

s1.jpg (126.1 KB) - added by ocean90 5 months ago.
s2.jpg (24.0 KB) - added by ocean90 5 months ago.
work.jpg (165.7 KB) - added by CG-TEAM 5 months ago.
work1.jpg (180.3 KB) - added by CG-TEAM 5 months ago.
not work.jpg (101.4 KB) - added by CG-TEAM 5 months ago.
not work2.jpg (167.3 KB) - added by CG-TEAM 5 months ago.

Download all attachments as: .zip

Change History (10)

#1 @joyously
5 months ago

  • Summary changed from Theme Preview does'nt work to Theme Preview doesn't work

I just tried it in 4.9.2 and Windows/Opera, and it works fine. Also fine in 4.9.2 and Linux/SeaMonkey. Take a look at what is causing the red indicator in the upper right of your browser. Perhaps that is related.

#2 @CG-TEAM
5 months ago

I try again in two site with same version of WordPress in google chrome one of them is work nice but other not work

@ocean90
5 months ago

@ocean90
5 months ago

#3 @ocean90
5 months ago

  • Component changed from General to Themes
  • Description modified (diff)
  • Focuses template removed
  • Keywords reporter-feedback added

Please don't use your private site for attachments.

Can you check your browser's JavaScript and network console? Are there any error messages? See https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors for help.

@CG-TEAM
5 months ago

@CG-TEAM
5 months ago

@CG-TEAM
5 months ago

@CG-TEAM
5 months ago

#4 @CG-TEAM
5 months ago

i take screenshot form console and network of two site. one is work fine but other not work.

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