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Opened 3 years ago

Closed 3 years ago

Last modified 3 years ago

#43409 closed defect (bug) (invalid)

Site Crashed

Reported by: ejm91101 Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.9.4
Component: Themes Keywords:
Focuses: Cc:

Description

I downloaded a WordPress theme, not sure which theme, and my entire site crashed. I cannot even access the dashboard to change themes.

Change History (6)

#1 @ejm91101
3 years ago

  • Severity changed from normal to major

#2 @ejm91101
3 years ago

This is an urgent matter. My entire site has crashed and with no way to correct it.

#3 @audrasjb
3 years ago

  • Resolution set to invalid
  • Status changed from new to closed

Hi,
Thanks for submitting this ticket but core.trac is used to track WordPress Core bugs/enhancement.
Your issue seems to be related to the theme you downloaded. Please use support forums instead.

Cheers,
Jb

Last edited 3 years ago by audrasjb (previous) (diff)

#4 @ejm91101
3 years ago

  • Resolution invalid deleted
  • Status changed from closed to reopened

I have no access to my WordPress account and cannot change any settings.

#5 @tobifjellner
3 years ago

  • Resolution set to invalid
  • Status changed from reopened to closed

Hi @ejm91101
Although you may right now feel very stressed, please calm down,and realize that WordPress Core Trac won't help you at all.
This is the place where the developers of WordPress core keep track of things that need to be fixed and developed in the software WordPress as such.
If you, after analyzing your problem, find that there actually is a bug in WordPress that causes your problem, then you can reopen this ticket. But most probably, at least 99.99% probability is that something else caused your problem. Probably there's a big problem with the theme you tried to install.
In order to get help from some peer WordPress user who volunteers their time to help others, write a post in https://wordpress.org/support/forum/how-to-and-troubleshooting/

Good luck

Last edited 3 years ago by tobifjellner (previous) (diff)

#6 @netweb
3 years ago

  • Milestone Awaiting Review deleted
  • Severity changed from major to normal
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