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Opened 6 years ago

Last modified 19 months ago

#43494 accepted defect (bug)

Can't change/delete menu items in Customizer on mobile

Reported by: mor10's profile mor10 Owned by: audrasjb's profile audrasjb
Milestone: Future Release Priority: normal
Severity: normal Version:
Component: Menus Keywords: needs-patch
Focuses: ui Cc:


On mobile/tablet browser (only Android, Chrome browser tested), menu items can be added and reorganized, but the drop-down toggle for further options doesn't work. As a result menu items cannot be removed.

To reproduce:

  1. Log in to admin in mobile / tablet browser
  2. Go to Customizer -> Menus
  3. Add menu item to a menu
  4. Attempt to edit / delete menu item

Originally reported by community user Sue Jenkins on Twitter:

Change History (10)

#1 @pento
6 years ago

  • Version trunk deleted

#2 @audrasjb
5 years ago

  • Owner set to audrasjb
  • Status changed from new to reviewing

#3 @audrasjb
5 years ago

  • Focuses ui added
  • Keywords needs-patch added
  • Milestone changed from Awaiting Review to 5.3
  • Status changed from reviewing to accepted


Thanks for the ticket. I can reproduce the issue on my side.
Moving it for 5.3 consideration.

#4 @mcmwebsol
5 years ago

I'm unable to reproduce this issue on Android 9 on my Moto G6 using Chrome 76.0.3770.143 with WordPress 5.3-alpha-45665.

This ticket was mentioned in Slack in #accessibility by dinhtungdu. View the logs.

5 years ago

#6 @dinhtungdu
5 years ago

I can reproduce this problem in Chrome on Pixel 2 XL.

Version 1, edited 5 years ago by dinhtungdu (previous) (next) (diff)

#7 @jainnidhi
5 years ago

I've checked this issue in my Android Phone One Plus 5T Using Chrome.
And tried to add/delete menu items in customizer. Its a little bit difficult to add/delete items because menu item not open in one time. I clicked 2-3 times on the menu item and then it worked for me.

#8 @audrasjb
5 years ago

  • Milestone changed from 5.3 to Future Release

WP 5.3 beta 2 is coming today and there is still no patch for this ticket.
Moving it to Future release.

#9 @ahmadbaig1
4 years ago

I can reproduce this issue on my S9 with chrome browser.
It's still there.
I have made a vid of this issue for reference-

Last edited 4 years ago by ahmadbaig1 (previous) (diff)

#10 @devonto
19 months ago

Any update on this?

Incredibly difficult to expand a menu item for deletion on mobile in the admin... Impossible after 20 minutes attempting it for me.

"Bulk select" doesn't work either.

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