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Opened 3 years ago

Last modified 16 months ago

#44338 new defect (bug)

Any use of the media upload feature causes the page to crash

Reported by: tbmbrakes Owned by:
Milestone: Awaiting Review Priority: normal
Severity: critical Version: 4.9.6
Component: Media Keywords: reporter-feedback
Focuses: Cc:

Description

When I try to go to the media page and click "add new", or do so on a product or page as well, the browser page crashes (google chrome says "Aw snap"), and I have to go back. Sometimes I can get further into the prompt than others, but most times I am unsuccessful in uploading media.

I've disabled all plugins and the issue persists, though I haven't been able to change themes (theme is Udesign, newest version).

The only way I've been able to make it work properly is by doing it on a mobile device.

It's a fairly new bug, as it never happened in previous versions of WordPress, hope we can get this one squashed.

Change History (4)

#1 @joyously
3 years ago

Related? #44335

#2 @tbmbrakes
3 years ago

Similar but instead of disappearing the page just crashes altogether.

#3 @tbmbrakes
3 years ago

Seems to work better on microsoft's edge browser, maybe a problem with Chrome it seems

#4 @markparnell
16 months ago

  • Component changed from General to Media
  • Keywords reporter-feedback added

@tbmbrakes are you still experiencing this issue?

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