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Opened 5 years ago

Closed 7 months ago

#44338 closed defect (bug) (worksforme)

Any use of the media upload feature causes the page to crash

Reported by: tbmbrakes's profile tbmbrakes Owned by:
Milestone: Priority: normal
Severity: critical Version: 4.9.6
Component: Media Keywords: reporter-feedback
Focuses: Cc:

Description

When I try to go to the media page and click "add new", or do so on a product or page as well, the browser page crashes (google chrome says "Aw snap"), and I have to go back. Sometimes I can get further into the prompt than others, but most times I am unsuccessful in uploading media.

I've disabled all plugins and the issue persists, though I haven't been able to change themes (theme is Udesign, newest version).

The only way I've been able to make it work properly is by doing it on a mobile device.

It's a fairly new bug, as it never happened in previous versions of WordPress, hope we can get this one squashed.

Change History (6)

#1 @joyously
5 years ago

Related? #44335

#2 @tbmbrakes
5 years ago

Similar but instead of disappearing the page just crashes altogether.

#3 @tbmbrakes
5 years ago

Seems to work better on microsoft's edge browser, maybe a problem with Chrome it seems

#4 @markparnell
4 years ago

  • Component changed from General to Media
  • Keywords reporter-feedback added

@tbmbrakes are you still experiencing this issue?

This ticket was mentioned in ​Slack in #core-media by joedolson. ​View the logs.
7 months ago

#6 @antpb
7 months ago

  • Milestone Awaiting Review deleted
  • Resolution set to worksforme
  • Status changed from new to closed

Since there has been no response to this ticket and we are unable to reproduce, I'm going to close this ticket. If you have any future issues, feel free to reopen! Thanks!

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