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Opened 17 years ago

Closed 17 years ago

#4527 closed defect (bug) (fixed)

Password reset usability issues

Reported by: tellyworth's profile tellyworth Owned by:
Milestone: 2.3 Priority: normal
Severity: normal Version: 2.3
Component: Administration Keywords: has-patch
Focuses: Cc:

Description

Some users have trouble resetting their passwords because the pages displayed by Wordpress during the process can be misunderstood. Here's what happens:

  1. User visits the Lost Password page and enters their email address.
  1. After submitting the form, they're presented with a login form that includes the message "please check your email for the confirmation link"
  1. After clicking on the link in the confirmation email, they're presented with a login form that includes the message "please check your e-mail for your new password"

At both steps (2) and (3), Wordpress shows its normal login page with a small and easily overlooked message. Some users are missing the message and thinking, "why am I back at the login screen? I don't know the password you idiots." Both steps also include a "Lost Password" link at the bottom, so it's easy for users to click that again and chase their own tail.

The attached patch removes the username/password login fields and hides the Lost Password link on those two screens, to reduce the ways of misunderstanding the process.

Attachments (3)

password-reset-simplify-r5751.patch (1.4 KB) - added by tellyworth 17 years ago.
reset-password-001.png (19.2 KB) - added by markjaquith 17 years ago.
Firefox 2.0.0.4
password-reset-simplify-r5794.patch (1.9 KB) - added by tellyworth 17 years ago.

Download all attachments as: .zip

Change History (10)

#1 @foolswisdom
17 years ago

  • Keywords has-patch added
  • Milestone set to 2.3 (trunk)
  • Version set to 2.3

#2 @markjaquith
17 years ago

Really like the idea. I'm seeing some visual glitches, however. See attached screenshot. Firefox 2.0.0.4

@markjaquith
17 years ago

Firefox 2.0.0.4

#3 @tellyworth
17 years ago

The glitch seems to be caused by the image gradient. The login form looks fine because of its length. Shorter forms don't. The Lost Password page has the same glitch (before this patch), though it's not as obvious.

#4 @rob1n
17 years ago

Maybe a bit of padding at the bottom? Enough to make the colors match?

#5 @Viper007Bond
17 years ago

Or an alternate footer image that matches the bottom of the gradient.

#6 @tellyworth
17 years ago

password-reset-simplify-r5794.patch adds some extra height to those two pages, and fixes an error in the original. Ignore the r5751-a patch, it has an error.

#7 @ryan
17 years ago

  • Resolution set to fixed
  • Status changed from new to closed

(In [5800]) Password reset usability improvements from tellyworth. fixes #4527

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