Opened 17 years ago
Closed 17 years ago
#4527 closed defect (bug) (fixed)
Password reset usability issues
Reported by: | tellyworth | Owned by: | |
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Milestone: | 2.3 | Priority: | normal |
Severity: | normal | Version: | 2.3 |
Component: | Administration | Keywords: | has-patch |
Focuses: | Cc: |
Description
Some users have trouble resetting their passwords because the pages displayed by Wordpress during the process can be misunderstood. Here's what happens:
- User visits the Lost Password page and enters their email address.
- After submitting the form, they're presented with a login form that includes the message "please check your email for the confirmation link"
- After clicking on the link in the confirmation email, they're presented with a login form that includes the message "please check your e-mail for your new password"
At both steps (2) and (3), Wordpress shows its normal login page with a small and easily overlooked message. Some users are missing the message and thinking, "why am I back at the login screen? I don't know the password you idiots." Both steps also include a "Lost Password" link at the bottom, so it's easy for users to click that again and chase their own tail.
The attached patch removes the username/password login fields and hides the Lost Password link on those two screens, to reduce the ways of misunderstanding the process.
Attachments (3)
Change History (10)
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Really like the idea. I'm seeing some visual glitches, however. See attached screenshot. Firefox 2.0.0.4