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Opened 2 years ago

Last modified 2 years ago

#45355 new defect (bug)

PDF preview image is only in black and white

Reported by: swb1192 Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version: 4.9.8
Component: Media Keywords: reporter-feedback
Focuses: Cc:


When a PDF with color is uploaded, the preview image is only in black and white. The preview generation should handle color as well to accurately preview the PDF.

Change History (2)

#1 @mikeschroder
2 years ago

  • Keywords reporter-feedback added
  • Type changed from feature request to defect (bug)

Hi @swb1192!

Thanks so much for the report. Color PDF thumbnails are supposed to be supported by WordPress, so I'm guessing something is probably off either with WordPress' processing of the particular PDF, or something to do with the server configuration (and/or how WordPress works with that configuration, of course!).

Would you mind providing an example PDF with the problem, if it's possible, so that I can try to reproduce the issue?

#2 @swb1192
2 years ago

Thanks Mike.

Here was the PDF: https://dqsus.com/wp-content/uploads/2018/11/Q4-Impact-2018-1.pdf

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