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Opened 5 years ago

Closed 2 years ago

Last modified 2 years ago

#45915 closed enhancement (fixed)

Update "New Admin Email Address" Email Wording

Reported by: twistermc's profile TwisterMc Owned by: audrasjb's profile audrasjb
Milestone: 6.0 Priority: normal
Severity: normal Version:
Component: Users Keywords: has-patch commit assigned-for-commit
Focuses: Cc:

Description

The wording of the email that a user gets when you change the administration email address on a site is confusing.

Current:

Howdy [name],

You recently requested to have the administration email address on your site changed.

If this is correct, please click on the following link to change it:
https://example.com/wp-admin/options.php?adminhash=fcedb1537af41f16914d835e5d16d089

You can safely ignore and delete this email if you do not want to take this action.

This email has been sent to [your-email]

Regards,
All at [site-name]
[site-url]

Proposed Update:

Howdy [name],

The current administrator of [site-name] has updated the administration email address to your email address.

If you approve this change, please click on the following link to confirm the change:
https://example.com/wp-admin/options.php?adminhash=fcedb1537af41f16914d835e5d16d089

If you do not approve, you can safely ignore and delete this email.

This email has been sent to [email-address]

Regards,
All at [site-name]
[site-url]

Reasoning

  1. The email starts out with "You recently requested" when the person who initiated the email is not the same as the person that is receiving the email.
  2. It calls out "your site" and doesn't say which site it's referring to until the end. Some people manage many sites.
  3. "If this is correct, please click on the following link to change it" - Why would I change something that is correct? I understand it after thinking about it, but that's confusing.
  4. Using terminology like approve and do not approve clarify the call to action.

Attachments (1)

45915.diff (716 bytes) - added by Presskopp 3 years ago.

Download all attachments as: .zip

Change History (13)

#1 follow-up: @mark5454
5 years ago

Please change my email address to markaustin823@… I am going to loose my old email address.

#2 in reply to: ↑ 1 @garrett-eclipse
5 years ago

Replying to mark5454:

Please change my email address to markaustin823@… I am going to loose my old email address.

Hi @mark5454 this thread is for core development, you can edit your profile here (while logged in);
https://wordpress.org/support/users/mark5454/edit
*For further assistance please post to wordpress.org/support instead of this Core Trac

#3 @SergeyBiryukov
5 years ago

  • Component changed from General to Users

#4 @Presskopp
3 years ago

I think the wording can indeed be improved. Here's my proposal:

@Presskopp
3 years ago

#5 @Presskopp
3 years ago

  • Keywords has-patch added

#6 @TwisterMc
3 years ago

It's great to see this moving forward! Thank you.

#7 @sabernhardt
3 years ago

  • Milestone changed from Awaiting Review to 6.0

#8 @peterwilsoncc
2 years ago

Related #43706.

It also proposes changes to the new email message. Ideally both changes would go in to the same release to avoid doubling up the work for translators.

#10 @audrasjb
2 years ago

  • Keywords commit assigned-for-commit added
  • Owner set to audrasjb
  • Status changed from new to accepted

Tests are passing on the PR I added to refresh the patch. Self-assigning for commit.

#11 @audrasjb
2 years ago

  • Resolution set to fixed
  • Status changed from accepted to closed

In 53145:

Users: Improve wording of the "New Admin Email Address" email.

This changeset clarifies the email that the user gets when someone change the administration email address.

Props TwisterMc, Presskopp, audrasjb.
Fixes #45915.

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