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Opened 7 months ago

#46619 new enhancement

Introduce 'Mark as Completed' action and bulk action to the privacy export requests

Reported by: garrett-eclipse Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version:
Component: Privacy Keywords:
Focuses: ui, administration Cc:
PR Number:

Description

Hello,

Branching an enhancement idea out of the #44644 bug to request introducing a 'Mark as Completed' action to the privacy export requests table items along with a bulk action for the functionality.

In many cases the admin will download the export file and email the user with a customized template, the 'Mark as Completed' action allows the admin to move the request to the completed state if it was acted upon externally to the default workflow.

Below are some quotes of the discussion in #44644 for reference;

My initial comment;

As well to support the case where admin wants to download the export and craft their own email we should introduce a 'Mark Completed' list action to the rows that are currently in Confirmed state so they can still push the request through the workflow but avoid the autogenerated email.

Comment by @desrosj suggesting the bulk action

Introduce a way to manually mark a request as completed for instances where an administrator downloads the user's data and emails it separately. I was thinking of another action link near the download link, and maybe a bulk action.

Design feedback from @JoshuaWold

I like the idea of giving them a way to complete the request. I just want to make sure I understand the user need here. What is the typical scenario for this kind of a request to happen? Does a user ask for it and then the admin needs to supply it?
Either way, having "Mark as completed" as part of the bulk actions makes sense. Especially since I'm assuming we could move it back to "Pending" if the admin made a mistake or something changed. At the moment (unless there's something I'm missing about the admin needs here, and they will be doing this action often) I don't think adding another button, apart from the bulk actions, makes sense; seems like it'd be making it more busy.

As @JoshuaWold's questions weren't answered in the original ticket am doing so here;

  • Currently, in core the admin would initiate the request most likely as a user requested it. And in many cases the admin has to comply due to GDPR regulation.
  • Once a request is completed it can be re-initiated by re-requesting with the username or email. Note: This wasn't the case before #44707 which was committed to 5.2 recently.
  • In my opinion I feel adding another action link on the request row will be more useful to the admin than the bulk (I also believe the bulk to be useful), this being because it's visible and in many cases admins are action on individual requests over multiple (at least in my experience).

All the best

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