Make WordPress Core

Opened 5 years ago

Closed 5 years ago

Last modified 3 years ago

#47239 closed enhancement (fixed)

Update Support Forums title

Reported by: dilipbheda's profile dilipbheda Owned by: sergeybiryukov's profile SergeyBiryukov
Milestone: 5.3 Priority: normal
Severity: normal Version: 5.3
Component: General Keywords: needs-patch
Focuses: docs, administration Cc:

Description (last modified by SergeyBiryukov)

I have checked the many files and Found "Support Forums" title on Support URL.

Related To #46790

Attachments (1)

47239.patch (14.4 KB) - added by dilipbheda 5 years ago.

Download all attachments as: .zip

Change History (7)

5 years ago

#1 follow-up: @Clorith
5 years ago

  • Keywords 2nd-opinion added

I'm not sure if this is the right way forward, I'm wondering if changing the link to be just Support and letting them land on HelpHub is better.

The purpose of having HelpHub be the landing page for is so that users can find what they need before resolving to asking for specific help from volunteers, and we lose a bit of that if we bypass it entirely.

#2 in reply to: ↑ 1 @SergeyBiryukov
5 years ago

  • Keywords needs-patch added; has-patch removed
  • Milestone changed from Awaiting Review to 5.3

Replying to Clorith:

I'm not sure if this is the right way forward, I'm wondering if changing the link to be just Support and letting them land on HelpHub is better.

That's what 47239.patch appears to do, though I'm not sure HelpHub has an answer to the "unexpected error occurred" message :)

Looking at [45140], general support links were changed to Support, however links in messages that specifically suggest contacting the forums for help were changed to /support/forums/. I think it makes sense to do the same for both messages here:

  • An unexpected error occurred. Something may be wrong with or this server&#8217;s configuration. If you continue to have problems, please try the <a href="%s">support forums</a>.
  • <strong>ERROR</strong>: Cookies are blocked due to unexpected output. For help, please see <a href="%1$s">this documentation</a> or try the <a href="%2$s">support forums</a>.

The latter message already has a specific HelpHub link, replacing the second link with the landing page seems redundant and less helpful.

#3 @desrosj
5 years ago

  • Keywords 2nd-opinion removed

@dilipbheda Are you able to refresh the patch taking the feedback into consideration?

#4 @SergeyBiryukov
5 years ago

  • Description modified (diff)

#5 @SergeyBiryukov
5 years ago

  • Owner set to SergeyBiryukov
  • Resolution set to fixed
  • Status changed from new to closed

In 45412:

General: Update support forum links.

There are a lot of places in Core that link to for the support forums, but that's now the URL for HelpHub. The new forums link is

This is a follow-up to [45140], which changed the links in help tabs.

Props dilipbheda.
Fixes #47239. See #46790.

#6 @SergeyBiryukov
3 years ago

In 50015:

Toolbar: Update Documentation and Support links.

This replaces the Codex URL in the "WordPress" section of the admin bar with the HelpHub URL, and updates the Support link to point to the forums.

Follow-up to [45140], [45412].

Props audrasjb.
Fixes #52352. See #46790, #47239.

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