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Opened 5 months ago

Closed 5 months ago

#47239 closed enhancement (fixed)

Update Support Forums title

Reported by: dilipbheda Owned by: SergeyBiryukov
Milestone: 5.3 Priority: normal
Severity: normal Version: trunk
Component: General Keywords: needs-patch
Focuses: docs, administration Cc:
PR Number:

Description (last modified by SergeyBiryukov)

I have checked the many files and Found "Support Forums" title on Support URL.

Related To #46790

Attachments (1)

47239.patch (14.4 KB) - added by dilipbheda 5 months ago.

Download all attachments as: .zip

Change History (6)

@dilipbheda
5 months ago

#1 follow-up: @Clorith
5 months ago

  • Keywords 2nd-opinion added

I'm not sure if this is the right way forward, I'm wondering if changing the link to be just Support and letting them land on HelpHub is better.

The purpose of having HelpHub be the landing page for wordpress.org/support is so that users can find what they need before resolving to asking for specific help from volunteers, and we lose a bit of that if we bypass it entirely.

#2 in reply to: ↑ 1 @SergeyBiryukov
5 months ago

  • Keywords needs-patch added; has-patch removed
  • Milestone changed from Awaiting Review to 5.3

Replying to Clorith:

I'm not sure if this is the right way forward, I'm wondering if changing the link to be just Support and letting them land on HelpHub is better.

That's what 47239.patch appears to do, though I'm not sure HelpHub has an answer to the "unexpected error occurred" message :)

Looking at [45140], general support links were changed to Support, however links in messages that specifically suggest contacting the forums for help were changed to /support/forums/. I think it makes sense to do the same for both messages here:

  • An unexpected error occurred. Something may be wrong with WordPress.org or this server&#8217;s configuration. If you continue to have problems, please try the <a href="%s">support forums</a>.
  • <strong>ERROR</strong>: Cookies are blocked due to unexpected output. For help, please see <a href="%1$s">this documentation</a> or try the <a href="%2$s">support forums</a>.

The latter message already has a specific HelpHub link, replacing the second link with the landing page seems redundant and less helpful.

#3 @desrosj
5 months ago

  • Keywords 2nd-opinion removed

@dilipbheda Are you able to refresh the patch taking the feedback into consideration?

#4 @SergeyBiryukov
5 months ago

  • Description modified (diff)

#5 @SergeyBiryukov
5 months ago

  • Owner set to SergeyBiryukov
  • Resolution set to fixed
  • Status changed from new to closed

In 45412:

General: Update support forum links.

There are a lot of places in Core that link to https://wordpress.org/support/ for the support forums, but that's now the URL for HelpHub. The new forums link is https://wordpress.org/support/forums/.

This is a follow-up to [45140], which changed the links in help tabs.

Props dilipbheda.
Fixes #47239. See #46790.

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