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Opened 7 months ago

Closed 6 months ago

#47240 closed defect (bug) (invalid)

Debug at lightbox after installing wordpress 5.2 - debug only on IPAD

Reported by: suzanas Owned by:
Milestone: Priority: normal
Severity: major Version: 5.2
Component: Media Keywords:
Focuses: Cc:
PR Number:

Description

Hi,
after installing version WordPress 5.2
I recognized an issue at images at lightbox.
This occurs only on my IPAD Air 2, software version: 12.2 using Safari or Bing!
On PC is everything fine.
The immages are deformed - ssqueezed after clicking on them:

An example at lightbox: https://feniksart.com/product/modern-string-art-geometry-psychedelic/

Using WordPress version:`
Version 5.2
Site Language en_US
User Language en_US
Home URL https://feniksart.com
Site URL https://feniksart.com
Permalink structure /%postname%/
Is this site using HTTPS? Yes
Can anyone register on this site? No
Default comment status Open
Is this a multisite? No
User count 1
Communication with WordPress.org WordPress.org is reachable

My theme:
name: Holly Theme
version: 1.0.1
author: Cristina Sanz
author_website: https://lovelyconfetti.com/
parent_theme: Genesis
Theme features html5, genesis-connect-woocommerce, genesis-after-entry-widget-area, genesis-menus, menus, post-thumbnails, title-tag, automatic-feed-links, body-open, genesis-inpost-layouts, genesis-archive-layouts, genesis-admin-menu, genesis-import-export-menu, genesis-readme-menu, genesis-customizer-theme-settings, genesis-customizer-seo-settings, genesis-auto-updates, genesis-breadcrumbs, genesis-structural-wraps, widgets, genesis-responsive-viewport, custom-header, genesis-footer-widgets, genesis-accessibility, woocommerce, wc-product-gallery-lightbox, wc-product-gallery-slider
Theme directory location /home/feniksar/public_html/wp-content/themes/genesis

Thank you for any help, Suzana Športa

Attachments (1)

IMG_1582.PNG (4.5 MB) - added by suzanas 7 months ago.
After installinv version WP version 5.2 the images at lightbox (large image) are squeezed, deformed - issue accures only on Ipad!

Change History (4)

@suzanas
7 months ago

After installinv version WP version 5.2 the images at lightbox (large image) are squeezed, deformed - issue accures only on Ipad!

#1 @SergeyBiryukov
7 months ago

  • Component changed from General to Media
  • Keywords close reporter-feedback added

Hi @suzanas, welcome to WordPress Trac!

I'm sorry to hear you are having issues with WordPress. Does the issue still happen with all plugins disabled and a default theme (Twenty Nineteen) activated?

Please note that this Trac is used for enhancements and bug reporting for the WordPress core software, not for individual support questions. I'd suggest trying the support forums to get help with your site: https://wordpress.org/support/.

#2 @suzanas
7 months ago

Hi, SergeyBiryukov
thank you for your reply.
I am new in this and installed my site recently.
I just didn't know whom to turn to.
And who could fix that? I would hire an expert, too.
But thank you anyway.
Kind regards,
Suzana

#3 @desrosj
6 months ago

  • Keywords close reporter-feedback removed
  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Hi @suzanas,

If you are still experiencing this issue, the link that @SergeyBiryukov provided to the support forums is the best place to receive help for this issue. It seems to be a bug in a plugin or theme that you are running on your site, which is outside of the scope for this Trac instance.

Note: See TracTickets for help on using tickets.