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Opened 6 months ago

Closed 6 months ago

Last modified 6 months ago

#47308 closed defect (bug) (invalid)

www.rowlikeagirl.uk ERROR

Reported by: oliviabolesworth Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: General Keywords:
Focuses: Cc:
PR Number:

Description

Hi, after updating my site, this error appeared: Parse error: syntax error, unexpected '[' in /var/sites/r/rowlikeagirl.uk/public_html/wp-content/plugins/advanced-nocaptcha-recaptcha/functions.php on line 33

I can's see or access the backend of the site, please help.

Thanks

Olivia

Change History (2)

#1 @garrett-eclipse
6 months ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Hi @oliviabolesworth

This Trac instance is for bugs in WordPress Core itself. Looking at your issue it appears to be an issue with the Advanced NoCaptcha Recaptcha plugin.

If you have FTP or other access to the server you can disable the plugin by renaming it's folder from 'advanced-nocaptcha-recaptcha' to 'advanced-nocaptcha-recaptcha-break' in order to regain access. Or removing the directory will also work.
*If you're unable to do this contact your developer or hosting company and they can assist in manually disabling the problematic plugin.

And then looking at your issue quickly the plugin requires minimum PHP of 5.4 but your server is using PHP 5.3.29 which is quite outdated. I would suggest updating your PHP on the server, which your hosting provider or developer/agency can assist you with. Otherwise, you won't be able to utilize this plugin as your server won't support it.

Once your server is updated to a more recent PHP you should be able to re-install/re-active the plugin. (If you did the rename approach to disable it just rename it back to 'advanced-nocaptcha-recaptcha'.

I hope that helps get your site back online and gives you a path forward.

All the best,
Cheers
P.S. Closing this ticket as it's not related to WordPress core, but feel free to respond on the thread.

#2 @swissspidy
6 months ago

  • Severity changed from critical to normal

You check out https://wordpress.org/support/update-php/ to learn more about updating PHP and how to get in contact with your hosting provider.

In general, https://wordpress.org/support/ is a good place to start for troubleshooting WordPress issues.

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