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Opened 17 months ago

Last modified 5 months ago

#48879 new enhancement

Changing Site Admin Email Assumes Username and Who Took the Action (which may be incorrect)

Reported by: MadtownLems Owned by:
Milestone: Future Release Priority: normal
Severity: minor Version: 5.3
Component: Users Keywords: needs-patch good-first-bug
Focuses: multisite Cc:

Description

(Note that this is on MultiSite and I don't know exactly how it functions on a single site install.)

I think the email message that is sent when someone updates a Site Admin Email Address should be modified as to NOT be addressed: Dear CURRENT_USER_NAME, and shouldn't say that "YOU" have recently requested to update the email.

If I want to change the site admin email for a site, the confirmation email goes to the new email address (say, a client), but the email says "Dear MadtownLems,". We have had a few cases now where these emails alarmed users and thought they were phishing attempts or had been hacked.

This is very confusing for our users, as they have received an email addressed to someone else, and it tells them that they tried to do something that they may not have tried to do. Rather, I believe the text would be much cleaner if it said something like:

"Someone ('MadtownLems') has requested to update the email address for the site..."

Change History (2)

#1 @sabernhardt
5 months ago

  • Component changed from General to Users
  • Focuses multisite added

#2 @johnbillion
5 months ago

  • Keywords good-first-bug added; 2nd-opinion removed
  • Milestone changed from Awaiting Review to Future Release

Agreed this needs improving. There are other email notifications that work like this too, eg. the "Delete My Site" one is worded the same.

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