Opened 13 months ago
Last modified 13 months ago
#49125 new defect (bug)
Cannot upload videos in the newest version of wordpress
Reported by: |
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Owned by: | |
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Milestone: | Awaiting Review | Priority: | normal |
Severity: | normal | Version: | 5.3.2 |
Component: | Media | Keywords: | reporter-feedback |
Focuses: | Cc: |
Description
Hey Team,
videos .mp4 dont upload (or they do and straight after they disappear with the error: Cannot read property 'get' of undefined ). WordPress Version 5.3.2
Attachments (2)
Change History (5)
#3
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13 months ago
Thank you so much for your answer @audrasjb , I normally dont contact developers but I'm a bit in despair cause its been more than a month and I cant proceed with my work.
I just attached an image for you (above) from Edit post page, when the error occurs: “Cannot read property 'get' of undefined “. Then when I try to upload from Media Library, the error is: “Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page. ”
Are you saying its not WordPress but a theme issue?
I reinstalled newest version of wordpress and deactivated all the plugns and changed to theme Twenty Twenty. Still the same problem.
What should I do? Downgrade in this way? (http://dominiquej.com/how-to-downgrade-wordpress-to-previous-version/)? Or wait for new Wordpress release? About server>: its a regular wordpress installation on droplet (Digital Ocean)512 MB Memory / 20 GB Disk / FRA1 - Ubuntu 14.04.5 Thank you so much! Iwona
Welcome to WordPress Core Trac @iwonarejmus and thanks for opening this ticket,
Video upload works fine on my side (see screenshot above), on a fresh WordPress install.
Could you please provide some details about your server configuration?
Also, please confirm you are experiencing the issue on a fresh install without any plugin installed and with Twenty Twenty (otherwise, you should ask in support forum as Trac is for WordPress Core development).
Cheers,
Jb