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Opened 5 months ago

Last modified 5 months ago

#49125 new defect (bug)

Cannot upload videos in the newest version of wordpress

Reported by: iwonarejmus Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version: 5.3.2
Component: Media Keywords: reporter-feedback
Focuses: Cc:

Description

Hey Team,
videos .mp4 dont upload (or they do and straight after they disappear with the error: Cannot read property 'get' of undefined ). WordPress Version 5.3.2

Attachments (2)

Capture d’écran 2020-01-03 à 15.54.32.png (244.5 KB) - added by audrasjb 5 months ago.
video_upload_behaviour.png (5.1 KB) - added by iwonarejmus 5 months ago.

Download all attachments as: .zip

Change History (5)

#1 @audrasjb
5 months ago

  • Keywords reporter-feedback added

Welcome to WordPress Core Trac @iwonarejmus and thanks for opening this ticket,

Video upload works fine on my side (see screenshot above), on a fresh WordPress install.

Could you please provide some details about your server configuration?

Also, please confirm you are experiencing the issue on a fresh install without any plugin installed and with Twenty Twenty (otherwise, you should ask in support forum as Trac is for WordPress Core development).

Cheers,
Jb

#2 @SergeyBiryukov
5 months ago

  • Component changed from General to Media

#3 @iwonarejmus
5 months ago

Thank you so much for your answer @audrasjb , I normally dont contact developers but I'm a bit in despair cause its been more than a month and I cant proceed with my work.

I just attached an image for you (above) from Edit post page, when the error occurs: “Cannot read property 'get' of undefined “. Then when I try to upload from Media Library, the error is: “Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page. ”

Are you saying its not WordPress but a theme issue?

I reinstalled newest version of wordpress and deactivated all the plugns and changed to theme Twenty Twenty. Still the same problem.

What should I do? Downgrade in this way? (http://dominiquej.com/how-to-downgrade-wordpress-to-previous-version/)? Or wait for new Wordpress release? About server>: its a regular wordpress installation on droplet (Digital Ocean)512 MB Memory / 20 GB Disk / FRA1 - Ubuntu 14.04.5 Thank you so much! Iwona

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