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Opened 6 months ago

Closed 6 months ago

#49346 closed enhancement (fixed)

text on "Lost Password" screen is incorrect/ambiguous/ungrammatical

Reported by: pbiron Owned by: SergeyBiryukov
Milestone: 5.4 Priority: normal
Severity: normal Version:
Component: Login and Registration Keywords: has-screenshots
Focuses: ui-copy Cc:

Description

After a user clicks on "Lost your password?", they get to a screen that says:

Please enter your username or email address. You will receive a link to create a new password via email.

I know I'm being picky, but that text is incorrect (or at least ambiguous/ungrammatical) for 2 reasons:

  1. they won't receive a link, they will receive an email message
  2. the link won't create a new password via email

I suggest changing that text to something like:

Please enter your username or email address. You will receive an email message with instructions on how to reset your password.

Of course, open to other suggestions as well.

Attachments (2)

lostpassword-current-text.png (10.5 KB) - added by pbiron 6 months ago.
current text n "Lost Password" screen
lostpassword-suggested-text.png (10.8 KB) - added by pbiron 6 months ago.
suggested text on "Lost Password" screen

Download all attachments as: .zip

Change History (10)

@pbiron
6 months ago

current text n "Lost Password" screen

@pbiron
6 months ago

suggested text on "Lost Password" screen

#1 @pbiron
6 months ago

  • Keywords has-screenshots added

#2 follow-up: @SergeyBiryukov
6 months ago

You will receive a link to create a new password via email.

I think "via email" refers to the link, not to the password:

You will receive a link ... via email.

This can probably be rephrased as:

You will receive a link via email to create a new password.

You suggestion seems fine too :)

#3 in reply to: ↑ 2 @pbiron
6 months ago

Replying to SergeyBiryukov:

You will receive a link to create a new password via email.

I think "via email" refers to the link, not to the password:

I know, but in English it reads as if the resetting will happen via email :-)

#4 @SergeyBiryukov
6 months ago

For reference, the current string was introduced in [15999], before that it used to be "You will receive a new password via e-mail".

#5 @pbiron
6 months ago

I opened this ticket because I manage a site with ~150 user accounts.

Most of the users are very inexperienced computer users and they have had an amazing amount of trouble resetting their passwords (and it doesn't help that many of them can't remember their passwords and need to do a reset every time they need to login :-).

After sitting down with a few of them, they suggested that changing that wording would make it more clear to them what will happen after they click "Get New Password".

#6 @Presskopp
6 months ago

I encounter the same lately. I run a site with many users and always they have problems following the process of getting a (new) password, so any help here would be very welcome!

#7 @SergeyBiryukov
6 months ago

  • Milestone changed from Awaiting Review to 5.4
  • Owner set to SergeyBiryukov
  • Status changed from new to reviewing

#8 @SergeyBiryukov
6 months ago

  • Resolution set to fixed
  • Status changed from reviewing to closed

In 47232:

Login and Registration: Clarify the message on "Lost Password" screen.

Props pbiron, Presskopp.
Fixes #49346.

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