Make WordPress Core

Opened 4 years ago

Closed 4 years ago

#49674 closed defect (bug) (invalid)

Error while Saving a page in WordPress

Reported by: abatechnicalhelp's profile abatechnicalhelp Owned by:
Milestone: Priority: normal
Severity: normal Version: 5.3.2
Component: Editor Keywords:
Focuses: Cc:

Description

Hello,
I installed wordpress recently in a customer´s hosting cPanel to start creating her website.

I faced an error when just saving the privacy policy and I was just using wordpress editor.

I recorded a video (https://www.loom.com/share/192b0c228200415a8ec1b30070980dc6 ) of what is happening and came here in case anyone has seen the same error and can suggest a solution to it.

Could you please help me?

Thanks

Change History (5)

#1 @tobifjellner
4 years ago

  • Severity changed from blocker to normal

Hi @abatechnicalhelp and welcome to WordPress core trac. This is where we report, confirm and follow-up bugs in the WordPress core.
It's quite possible that you've encountered a core bug here, but a good first step would be to figure out what's happening. For that troubleshooting, the WordPress support forums are a better place. https://wordpress.org/support

The particular issue you have here looks like a knows set of problems that may occur in the editor under specific circumstances.
The error message indicates that when the Javascript-based editor made a call to the server (to save and publish), it received back something that was not a valid json-formatted response.

I suggest that you try again, but this time, make sure to open the developer tools console first: there you can see what request was sent, and what your browser got back from the server. (Most probably, the server sent some kind of error message. And once you find that, then you'll be a huge step ahead in sorting out this issue.)

#2 @tobifjellner
4 years ago

  • Resolution set to invalid
  • Status changed from new to closed

Oh. For the moment being, I'll mark this ticket as "invalid". If you later reach the conclusion that this actually is a bug in WordPress core, then you can reopen it.

#3 @SergeyBiryukov
4 years ago

  • Milestone Awaiting Review deleted

#4 @abatechnicalhelp
4 years ago

  • Resolution invalid deleted
  • Status changed from closed to reopened

Hi,

I finally got the time to review this problem again and still I am not able to even create a page (or a post either).

This time, I opened the developer tools console when creating a page and recorded what happened. It seems a resource is not well configured but I have no clue of what to look for or where in the DB.

From reading the forums, I have installed the wordpress several times, updated PHP version to lastest (7.4) and set it up as current, checked if the domain is correctly set up as http, but still nothing seems to be wrong.

I have recorded a video of what I can see and have the console open meanwhile which hopefully will provide you more information so you can give a thread to follow.

https://www.loom.com/share/43e8bc0aa665469d9ce478ba6ee4b7e7

Many thanks in advance.

Regards

#5 @tobifjellner
4 years ago

  • Resolution set to invalid
  • Status changed from reopened to closed

@abatechnicalhelp
You're in the wrong place for now. While you're trying to figure out what's happening, you should post in https://wordpress.org/support/ (O, en español aquí: https://es.wordpress.org/support/ )where hopefully someone may be able to help you troubleshoot this situation.

A ticket here in Trac is the right thing if and when you can show that the problem depends on an error in WordPress itself.

Note: See TracTickets for help on using tickets.