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Opened 4 years ago

Closed 4 years ago

Last modified 3 years ago

#50957 closed defect (bug) (worksforme)

Updated to 5.5: Media Library won’t load images - White Screen

Reported by: sabbirather's profile sabbirather Owned by:
Milestone: Priority: normal
Severity: normal Version: 5.5
Component: Media Keywords: reporter-feedback
Focuses: administration Cc:


Hosting: VPS ionos - Plesk
OS: ‪CentOS Linux 7.8.2003 (Core)‬
Product: Plesk Obsidian 18.0.29
PHP: 7.3.20

I just updated to 5.5. I am trying to post an article on my site and add an image. When I click on media library, it opens with a blank white page. images would load before i upgraded.

What I have tired:
– disabled all plugins
– set uploads folder permission to 755
– I tried upgrading a different website I have and it was fine. It's just

  • I tried reinstalling 5.5

In the past, I did manually migrate all my pictures through FTP. Maybe it's a database issue?

Attachments (2)

Capture2.JPG (29.5 KB) - added by sabbirather 4 years ago.
White Screen when I click on "Open Media Library"
Capture1.JPG (39.0 KB) - added by sabbirather 4 years ago.
Opening Media Library

Download all attachments as: .zip

Change History (7)

4 years ago

White Screen when I click on "Open Media Library"

4 years ago

Opening Media Library

#1 @desrosj
4 years ago

  • Focuses administration added
  • Keywords reporter-feedback close added
  • Severity changed from critical to normal

Could you try installing and activating this plugin:

This will confirm that there is JavaScript on your site that needs to be updated to follow more modern jQuery practices. You can leave the plugin active for the time being, but the breaking code will need to be updated before the next step of the Upgrading jQuery in Core roadmap.

If the plugin does fix your issue, then please reach out to the plugins and themes that contain the old code directly.

I'm marking this as a close candidate as I am fairly confident this is the source of the issues you are seeing and would make this not a WP Core issue.

In the future, please use the support forums for requests like this instead.

#2 @hometowntrailers
4 years ago

I have this identical issue on WP 5.5 with YOAST 14.7 and GUTENBERG 8.7.1 activated. If I disable either of those plugins, the issue disappears.

#3 @hellofromTonya
4 years ago

@sabbirather and @hometowntrailers does this issue still exist? Did you try what @desrosj suggested:

Could you try installing and activating this plugin:

#4 @hometowntrailers
4 years ago

  • Resolution set to worksforme
  • Status changed from new to closed

Yes, it's been resolved for me. Thanks!

#5 @desrosj
3 years ago

  • Keywords close removed
  • Milestone Awaiting Review deleted

@sabbirather if you are still experiencing this issue, please feel free to reopen and provide more information.

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