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Opened 3 months ago

Last modified 3 months ago

#50957 new defect (bug)

Updated to 5.5: Media Library won’t load images - White Screen

Reported by: sabbirather Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version: 5.5
Component: Media Keywords: reporter-feedback close
Focuses: administration Cc:


Website: https://tier2tek.com/
Hosting: VPS ionos - Plesk
OS: ‪CentOS Linux 7.8.2003 (Core)‬
Product: Plesk Obsidian 18.0.29
PHP: 7.3.20

I just updated to 5.5. I am trying to post an article on my site and add an image. When I click on media library, it opens with a blank white page. images would load before i upgraded.

What I have tired:
– disabled all plugins
– set uploads folder permission to 755
– I tried upgrading a different website I have and it was fine. It's just Tier2Tek.com

  • I tried reinstalling 5.5

In the past, I did manually migrate all my pictures through FTP. Maybe it's a database issue?

Attachments (2)

Capture2.JPG (29.5 KB) - added by sabbirather 3 months ago.
White Screen when I click on "Open Media Library"
Capture1.JPG (39.0 KB) - added by sabbirather 3 months ago.
Opening Media Library

Download all attachments as: .zip

Change History (4)

3 months ago

White Screen when I click on "Open Media Library"

3 months ago

Opening Media Library

#1 @desrosj
3 months ago

  • Focuses administration added
  • Keywords reporter-feedback close added
  • Severity changed from critical to normal

Could you try installing and activating this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/.

This will confirm that there is JavaScript on your site that needs to be updated to follow more modern jQuery practices. You can leave the plugin active for the time being, but the breaking code will need to be updated before the next step of the Upgrading jQuery in Core roadmap.

If the plugin does fix your issue, then please reach out to the plugins and themes that contain the old code directly.

I'm marking this as a close candidate as I am fairly confident this is the source of the issues you are seeing and would make this not a WP Core issue.

In the future, please use the WordPress.org support forums for requests like this instead.

#2 @hometowntrailers
3 months ago

I have this identical issue on WP 5.5 with YOAST 14.7 and GUTENBERG 8.7.1 activated. If I disable either of those plugins, the issue disappears.

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