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Opened 16 months ago

Closed 16 months ago

Last modified 16 months ago

#51037 closed defect (bug) (invalid)

don't allow to see the image or the content

Reported by: marcosolo Owned by:
Milestone: Priority: normal
Severity: normal Version: 5.5
Component: Customize Keywords:
Focuses: Cc:

Description

I update my WordPress to 5.5 and don't allow to see the content or image in the footer /Footer options/ contact sections/ or widgets section

Attachments (2)

Wordpress 1.png (95.4 KB) - added by marcosolo 16 months ago.
widgets section
wordpress 2.png (580.1 KB) - added by marcosolo 16 months ago.
contact section

Download all attachments as: .zip

Change History (3)

@marcosolo
16 months ago

widgets section

@marcosolo
16 months ago

contact section

#1 @desrosj
16 months ago

  • Component changed from General to Customize
  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Severity changed from critical to normal
  • Status changed from new to closed

Hi @marcosolo!

Welcome to Trac! Thanks for this report.

I'm sorry to hear you are having issues with your website since the latest update, but the functionality in the provided screenshots is not a part of default WordPress. Support requests like this are also better suited for the WordPress.org Support Forums.

Before heading there to create a post though, I recommend reading through the following list of potential issues with 5.5: https://wordpress.org/support/topic/read-this-first-wordpress-5-5-master-list/

The most likely issue is that a plugin or theme on your site is running old JavaScript code. Could you try installing and activating this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/

This will confirm that there is JavaScript on your site that needs to be updated to follow more modern jQuery practices. You can leave the plugin active for the time being, but the breaking code will need to be updated before the next step of the Upgrading jQuery in Core roadmap. Please reach out to your theme author to make them aware of the issue.

If this does not fix the issue, feel free to create a support topic.

Last edited 16 months ago by desrosj (previous) (diff)
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