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Opened 7 months ago

Closed 7 months ago

Last modified 7 months ago

#51213 closed defect (bug) (duplicate)

WordPress 5.5.1 images blank with thin black borders?

Reported by: netblogger Owned by:
Milestone: Priority: normal
Severity: normal Version: 5.5.1
Component: General Keywords:
Focuses: Cc:

Description

Hi, our site upgraded to WordPress 5.5.1 automatically and now many of our feature images are coming up as blank white boxes with thin black lines around them. We have many posts affected and cannot even fix the problem manually one at a time. We also don’t know if this was caused by the upgrade or because of migration because we just migrated from moneynet.io to wealthygenius.com and the update occurred automatically after the new domain propagated.

Also kudos to Jetpack it seems to have migrated our premium package over to our new address. Yet under the ‘Backups and security scanning’ setting it still says awaiting credentials and ‘Action Needed’. When we add credentials it works and then reverts immediately back again upon reload.

We will likely need to submit a support request to Jetpack for it, yet does anyone know why our images are appearing blank?

Thank you for reading and helping if you can!

William

Attachments (1)

feature images.png (293.0 KB) - added by netblogger 7 months ago.
feature images appearing blank with thin black borders

Download all attachments as: .zip

Change History (3)

@netblogger
7 months ago

feature images appearing blank with thin black borders

#1 @SergeyBiryukov
7 months ago

  • Milestone Awaiting Review deleted
  • Resolution set to duplicate
  • Status changed from new to closed

Hi there, welcome back to WordPress Trac! Thanks for the ticket.

This appears to be the same issue that was previously reported in #50935.

I'm sorry to hear you are having issues with your website since the latest update. Please note that this Trac is used for enhancements and bug reporting for the WordPress core software, not for individual support questions.

Please try the support forums to get help with your site: https://wordpress.org/support/forums/.

#2 @netblogger
7 months ago

@SergeyBiryukov thank you for your respond actually not the same issue. The previous issue was relating to Tablepress interfering with the feature image.

This time it is actually Jetpack that is the problem. After experimenting with plugins on and off we discovered it was a Jetpack Performance Issue we have since disabled the 'Speed up image load times' because after pinpointing the Jetpack plugin as the cause of the issue we experimented with different settings and discovered specifically this cdn image setting was causing the problem.

For some reason if we use this feature it causes 403 errors. It has since been disabled.

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