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Opened 3 months ago

Closed 3 months ago

Last modified 3 months ago

#51588 closed defect (bug) (invalid)

Repeat email about the same plugin update

Reported by: ashleywd Owned by:
Milestone: Priority: normal
Severity: normal Version: 5.5
Component: Upgrade/Install Keywords:
Focuses: Cc:

Description

I have been receiving and email every single day for weeks now notifying me that a plugin has updated. It claims that no action is needed by me but every notification is about the same plugin and version. Every email I receive is identical. I feel this may be a bug in the system.

Change History (9)

#1 @davidbaumwald
3 months ago

  • Component changed from General to Upgrade/Install
  • Version changed from 5.5.1 to 5.5

#2 follow-up: @afragen
3 months ago

  • Keywords reporter-feedback added

It would be very helpful to have a bit more information.

Which plugin?
What version is installed and what version is it updating to?
What version of WordPress is installed?

#3 in reply to: ↑ 2 @ashleywd
3 months ago

Replying to afragen:

It would be very helpful to have a bit more information.

Which plugin?
What version is installed and what version is it updating to?
What version of WordPress is installed?

This is the plugin info from the email.

"These plugins are now up to date:

  • Gravity Forms version 2.4.21"

It says the same plugin and version every time.

#4 follow-up: @afragen
3 months ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Gravity Forms is a premium plugin that is not hosted on dot org. It is providing its own updates. You should really file a support request with them.

#5 in reply to: ↑ 4 @ashleywd
3 months ago

Replying to afragen:

Gravity Forms is a premium plugin that is not hosted on dot org. It is providing its own updates. You should really file a support request with them.

The email is coming from Word Press:

Howdy! Some plugins have automatically updated to their latest versions on your site at https://www.wieland-diversified.com. No further action is needed on your part.

These plugins are now up to date:

  • Gravity Forms version 2.4.21

If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.
https://wordpress.org/support/forums/

The WordPress Team

#6 follow-up: @afragen
3 months ago

  • Keywords reporter-feedback removed
  • Summary changed from Repeat email about the same plugin to Repeat email about the same pluginup

I understand the email is coming from WordPress. What I'm trying to say is that perhaps Gravity Forms is updating incorrectly to an older release so that it will continue to be in an update cycle.

If you turn off Auto-updates for Gravity Forms until this is resolved, on their end, you won't see these emails. Updating from the update-core.php page manually might also provide more information about where the update is being pulled from. All this will help in your ticket with Gravity Forms.

#7 @afragen
3 months ago

  • Summary changed from Repeat email about the same pluginup to Repeat email about the same plugin update

#8 in reply to: ↑ 6 @ashleywd
3 months ago

Replying to afragen:

I understand the email is coming from WordPress. What I'm trying to say is that perhaps Gravity Forms is updating incorrectly to an older release so that it will continue to be in an update cycle.

If you turn off Auto-updates for Gravity Forms until this is resolved, on their end, you won't see these emails. Updating from the update-core.php page manually might also provide more information about where the update is being pulled from. All this will help in your ticket with Gravity Forms.

Thank you

#9 @afragen
3 months ago

You are very welcome.

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