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Opened 13 months ago

Last modified 13 months ago

#51634 closed defect (bug)

URGENT! brockashby.com Fatal error; No recovery email received — at Initial Version

Reported by: divyacharvaka Owned by:
Milestone: Priority: normal
Severity: normal Version: 5.2.1
Component: Query Keywords:
Focuses: Cc:


Hi Team, please help resolve this urgent issue where we are getting fatal error due to plugin Go-exercise. Need urgent assistance in deleting the same folder from plugins folder.

I have tried below troubleshooting steps but in vain.

  • Waited for recovery mode email but havent received it on any of the email accounts including admin
  • Tried to modify active_plugins row from wp_options table using phpmyadmin but didnt fix the issue
  • Tried accessing FTP from cpanel but the files dont seem to be in sync with latest website

This is highly impacting the business and I request you to look into this with highest priority and urgency.

Please find below error stack trace for reference.

Fatal error: Uncaught Error: Call to a member function get() on null in /home/brockash/public_html/wp-includes/query.php:28 Stack trace: #0 /home/brockash/public_html/wp-content/plugins/go-exercise/public/class-go-exercise-free-public.php(1832): get_query_var('exercise') #1 /home/brockash/public_html/wp-includes/class-wp-hook.php(286): GOEX_Public->go_ex_add_template_files(Object(WP_Query)) #2 /home/brockash/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #3 /home/brockash/public_html/wp-includes/plugin.php(531): WP_Hook->do_action(Array) #4 /home/brockash/public_html/wp-includes/class-wp-query.php(1067): do_action_ref_array('parse_query', Array) #5 /home/brockash/public_html/wp-includes/class-wp-query.php(1740): WP_Query->parse_query() #6 /home/brockash/public_html/wp-includes/class-wp-query.php(3404): WP_Query->get_posts() #7 /home/brockash/public_html/wp-includes/post.php(1961): WP_Query->query(Array) #8 /home/brockash/public_html/wp-content/plugins/restrict-user-access/app.php(441): in /home/brockash/public_html/wp-includes/query.php on line 28
The site is experiencing technical difficulties.

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