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Opened 3 months ago

Closed 3 months ago

#51880 closed defect (bug) (invalid)

Paypal button on my website is integrated but not working

Reported by: mabrez Owned by:
Milestone: Priority: normal
Severity: major Version:
Component: Plugins Keywords:
Focuses: performance Cc:

Description

Hi,

I build a website in WordPress with BoldGrid. I used Forminator plugin to create an order/payment form and integrated Paypal into it. Everything looks good - but doesn't work. You can't click on the Paypal payment options at the end of form and I spoke to my hosting company support team for most of the day yesterday and they couldn't find what's wrong with it. I deactivated all plugins and that didn't make a difference. I have the SSL certificate so that wasn't the problem either. The website is secure with https. They suggested the issue might lie with Forminator and get support from them. Please help ASAP. Thanks!
Website URL: https://livingwithpresents.com - the order form is on the page "Process" (URL: https://livingwithpresents.com/process/). Thanks!

Change History (2)

#1 @donmhico
3 months ago

Hello @mabrez,

Welcome to WordPress Trac. The WordPress Trac is for WordPress Core related bugs and enhancements. As suggested by your hosting provider, it's best if you ask support from Forminator. I believe this is the plugin https://wordpress.org/support/plugin/forminator/? You might be able to get faster and better support there.

#2 @hellofromTonya
3 months ago

  • Keywords needs-testing removed
  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed
  • Version 5.5.3 deleted

Hello @mabrez,

I'm sorry to hear you are having issues with your website. As @donmhico noted, this Trac is used for enhancements and bug reporting for the WordPress core software, not for individual support questions.

Please try the support forums to get help with your site: https://wordpress.org/support/forums/.

Note: See TracTickets for help on using tickets.