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Opened 5 months ago

Last modified 5 months ago

#52593 reopened defect (bug)

default user and woocommerce bug

Reported by: variante Owned by:
Milestone: Priority: normal
Severity: normal Version: 5.6.1
Component: Users Keywords:
Focuses: accessibility, administration Cc:

Description

Good morning,
we have a problem with the graphical arrangement of native WP elements and products created via WooCommerce.
We can't understand why, but if you log into WP via the default admin user or via a new admin user, there are some substantial differences, as you can see from the images below.
The pictures are taken from the same product.
We tried to disable plugin and theme but the problem persists.
We have no idea how the problem came out or how we can do to replicate it.
For the moment we are using the new user instead of the default user, but we would still like the problem to be fixed.
https://www.caffecarlito.ch/wp-content/uploads/2021/02/caffecarlito_admin.png
https://www.caffecarlito.ch/wp-content/uploads/2021/02/caffecarlito_andrea.png

Change History (3)

#1 @SergeyBiryukov
5 months ago

  • Keywords needs-patch removed
  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Hi there, welcome to WordPress Trac! Thanks for the ticket.

I'm sorry to hear you are having issues with your website. Please note that this Trac is used for enhancements and bug reporting for the WordPress core software, not for third-party plugins like WooCommerce, or individual support questions.

If the main difference is the order and visibility of some meta boxes like the WPBakery Page Builder, then you should be able to turn the boxes on or off in the Screen Options section in the upper part of the screen.

Please try the support forums if you need any further help with your site: https://wordpress.org/support/forums/.

#2 @variante
5 months ago

  • Keywords has-screenshots removed
Last edited 5 months ago by variante (previous) (diff)

#3 @variante
5 months ago

  • Resolution invalid deleted
  • Status changed from closed to reopened

Thanks for the reply.
I am aware that you are not concerned with solving third party problems, however the change to the graphical interface only appeared after I ran the WP update.
The thing that seems strange to us is that it only appeared in a single user and without us we had to do anything.
We keep bouncing from one medium to another without coming up with a solution, the explanation "it's a WP user problem" brought us here, as even using a default theme and disabling plugins the problem persists.
We want to know the reason for the change of graphics and how not to make it resubmit; we don't want to have to rearrange elements with each update, without considering all the other websites that used the same themes and plugins but haven't updated yet.
We need support from a developer who can access the dashboard and check for any malfunctions, not from the community, however good it may be.
I will try to contact individual plugin supports again but they will probably bounce me to WP support.
Thank you and good day.

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