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Opened 5 months ago

Closed 5 months ago

Last modified 5 months ago

#52754 closed defect (bug) (invalid)

Elementor plugin fatal error and recovery not workiing

Reported by: xnabca Owned by:
Milestone: Priority: normal
Severity: critical Version:
Component: Plugins Keywords:
Focuses: Cc:

Description (last modified by desrosj)

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Elementor.

First, visit your website and check for any visible issues. Next, visit the page where the error was caught and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.6.2
Current theme: New Blog (version 1.3.1)
Current plugin: Elementor (version 3.1.3)
PHP version 7.4.15

Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 54 of the file /home/site-user/public_html/wp-content/plugins/elementor/elementor.php. Error message: require(): Failed opening required '/home/site-user/public_html/wp-content/plugins/elementor/includes/plugin.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear')

Change History (2)

#1 @zgrkaralar
5 months ago

  • Resolution set to invalid
  • Status changed from new to closed

Hi there,
welcome to WordPress Trac! Thanks for the ticket.

I'm sorry to hear you are having issues with your website. Please note that this Trac is used for enhancements and bug reporting for the WordPress core software, not for individual support questions.

Please try the support forums to get help with your site: https://wordpress.org/support/forums/
And more specifically, I recommend asking at https://wordpress.org/support/theme/astra/ OR https://wordpress.org/support/plugin/elementor/ (since you use it to build your website) so the plugin's / themes's developers and support community can help you with this.

Kind regards!

#2 @desrosj
5 months ago

  • Description modified (diff)
  • Milestone Awaiting Review deleted
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