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Opened 6 weeks ago

Closed 6 weeks ago

#52955 closed defect (bug) (invalid)

I updated plugins and now when I go to go on my site its not working. My site is www.lgment.com

Reported by: valsmart Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: General Keywords:
Focuses: Cc:

Description

`
### WordPress Environment ###

WordPress address (URL): https://lgment.com
Site address (URL): https://lgment.com
WC Version: 5.1.0
REST API Version: ✔ 5.1.0
WC Blocks Version: ✔ 4.4.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.2.0
Log Directory Writable: ✔
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wpfh_
Total Database Size: 53.51MB
Database Data Size: 44.39MB
Database Index Size: 9.12MB
wpfh_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfh_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_404_to_301: Data: 12.34MB + Index: 0.81MB + Engine MyISAM
wpfh_actionscheduler_actions: Data: 0.36MB + Index: 0.33MB + Engine InnoDB
wpfh_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpfh_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpfh_actionscheduler_logs: Data: 0.27MB + Index: 0.22MB + Engine InnoDB
wpfh_aws_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_aws_index: Data: 1.09MB + Index: 0.60MB + Engine MyISAM
wpfh_categorymeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_comments: Data: 0.44MB + Index: 0.35MB + Engine MyISAM
wpfh_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpfh_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpfh_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpfh_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpfh_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpfh_duplicator_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_fvm_cache: Data: 2.52MB + Index: 0.05MB + Engine InnoDB
wpfh_fvm_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpfh_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpfh_member_catmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_options: Data: 4.10MB + Index: 0.56MB + Engine MyISAM
wpfh_portfolio_catmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_postmeta: Data: 8.81MB + Index: 2.40MB + Engine MyISAM
wpfh_posts: Data: 3.65MB + Index: 0.93MB + Engine MyISAM
wpfh_product_catmeta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_snippets: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpfh_termmeta: Data: 0.08MB + Index: 0.08MB + Engine MyISAM
wpfh_terms: Data: 0.06MB + Index: 0.11MB + Engine MyISAM
wpfh_term_relationships: Data: 0.10MB + Index: 0.23MB + Engine MyISAM
wpfh_term_taxonomy: Data: 0.07MB + Index: 0.09MB + Engine MyISAM
wpfh_usermeta: Data: 0.12MB + Index: 0.05MB + Engine MyISAM
wpfh_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfh_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpfh_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpfh_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfh_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfh_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfh_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfh_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wc_product_meta_lookup: Data: 0.18MB + Index: 0.18MB + Engine MyISAM
wpfh_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpfh_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfh_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wfblockediplog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpfh_wfblocks7: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpfh_wfconfig: Data: 2.40MB + Index: 0.02MB + Engine MyISAM
wpfh_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpfh_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wffilemods: Data: 2.80MB + Index: 0.56MB + Engine MyISAM
wpfh_wfhits: Data: 0.58MB + Index: 0.15MB + Engine MyISAM
wpfh_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wfissues: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wpfh_wfknownfilelist: Data: 1.51MB + Index: 0.17MB + Engine MyISAM
wpfh_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpfh_wflogins: Data: 0.26MB + Index: 0.07MB + Engine MyISAM
wpfh_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpfh_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpfh_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wfstatus: Data: 0.15MB + Index: 0.06MB + Engine MyISAM
wpfh_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_campaign: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_email: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_email_user_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_email_user_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_url_mail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_user: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfh_wysija_user_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_user_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_wysija_user_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpfh_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpfh_yoast_indexable: Data: 1.52MB + Index: 0.38MB + Engine InnoDB
wpfh_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
wpfh_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpfh_yoast_primary_term: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpfh_yoast_seo_links: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wpfh_yoast_seo_meta: Data: 0.23MB + Index: 0.24MB + Engine MyISAM

### Post Type Counts ###

attachment: 1389
block: 24
captainform_post: 1
custom_css: 1
customize_changeset: 4
faq: 2
is_search_form: 1
mc4wp-form: 1
nav_menu_item: 123
page: 38
post: 4
product: 680
product_variation: 1598
revision: 1118
shop_order: 5
shop_order_refund: 2
tablepress_table: 810
vc_settings_preset: 1
wpautoterms_page: 1
wysijap: 1
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (33) ###

Advanced Woo Search: by ILLID – 2.24
WP AutoTerms: by WP AutoTerms – 2.4.4
Autoptimize: by Frank Goossens (futtta) – 2.8.1
CaptainForm: by captainform – 2.5.3
Classic Editor: by WordPress Contributors – 1.6
Code Snippets: by Code Snippets Pro – 2.14.1
Duplicate Page: by mndpsingh287 – 4.4
Duplicator: by Snap Creek – 1.4.0
Dynamic Featured Image: by Ankit Pokhrel – 3.7.0
Fast Velocity Minify: by Raul Peixoto – 3.1.4
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.7.0
Loginizer: by Softaculous – 1.6.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
PHP Compatibility Checker: by WP Engine – 1.5.0
Really Simple SSL: by Really Simple Plugins – 4.0.13
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Shortcode in Menus: by Gagan Deep Singh – 3.5.1
Simple Image Sizes: by Rahe – 3.2.1
TablePress: by Tobias Bäthge – 1.13
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.50

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6
WooCommerce Admin: by WooCommerce – 2.2.0
Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6
WooCommerce: by Automattic – 5.1.0
Wordfence Security: by Wordfence – 7.5.2
Yoast SEO: by Team Yoast – 16.0.2
WP File Manager: by mndpsingh287 – 7.1.1
WP Maintenance Mode: by Designmodo – 2.3.0
Smush: by WPMU DEV – 3.8.3
WP Super Cache: by Automattic – 1.7.2
YITH WooCommerce Ajax Product Filter: by YITH – 4.0.2
YITH WooCommerce Ajax Search: by YITH – 1.8.8
YITH WooCommerce Wishlist: by YITH – 3.0.20

### Inactive Plugins (2) ###

Porto Theme - Functionality: by P-Themes – 1.5.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #207 - /shop/
Cart: #208 - /cart/
Checkout: #209 - /checkout/
My account: #210 - /my-account/
Terms and conditions: #8807 - /terms-conditions/

### Theme ###

Name: Porto
Version: 5.1.1
Author URL: http://www.portotheme.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
porto/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

Outdated Templates: ❌


Learn how to update

### Action Scheduler ###

Complete: 836
Oldest: 2021-02-28 20:43:13 +0000
Newest: 2021-03-31 20:10:23 +0000

Pending: 1
Oldest: 2021-03-31 21:10:23 +0000
Newest: 2021-03-31 21:10:23 +0000

### Status report information ###

Generated at: 2021-03-31 20:40:46 +00:00
`

Change History (1)

#1 @rachelbaker
6 weeks ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Hi @valsmart. This space is for reporting bugs and requesting enhancements for future releases of WordPress.

For support with your own WordPress site head over to the support forums https://wordpress.org/support/

You could also try disabling your themes and plugins to identify the issue.

I am closing this ticket as it is not actionable for us.

Note: See TracTickets for help on using tickets.