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Opened 2 months ago

Closed 2 months ago

#53222 closed defect (bug) (invalid)

We have a problem with the Email Customizer for WooCommerce plugin.

Reported by: albertkozera Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: General Keywords:
Focuses: Cc:

Description

Good day.

We have a problem with the Email Customizer for WooCommerce plugin.

We had our own settings for sending e-mails to customers ("Your account has been created!", "Password reset request" etc.).
Currently, e-mails have changed themselves and are sent according to standard settings (some text on a green background, our graphics, formatted text cannot be seen, etc.).

Another problem is that we cannot find our created templates for the Email Customizer for WooCommerce plugin in WordPress.
Where can I find our templates in WorPress for sent emails?

Please help.

Greetings.

Change History (1)

#1 @Clorith
2 months ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Hi there, and welcome to WordPress trac!

This is where bugs and enhancements for the core WordPress software are reported and progress on them tracked. It sounds like you are having issues with a plugin though, so you would be better served using their support forums, or other support contact. Based on the name of the plugin you mentioned, you can find their support forums at https://wordpress.org/support/plugin/email-customizer-for-woocommerce/

Since this is not an issue with WordPress it self, but with a plugin, I'm going to close this ticket (the keyword for such closed tickets is invalid, this doesn't indicate that your issue is invalid, but that it's invalid in the sense of it being related to the core WordPress software).

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