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Opened 4 months ago

Closed 4 months ago

#53315 closed defect (bug) (invalid)

Website we cant see

Reported by: northshore99 Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: General Keywords:
Focuses: Cc:

Description

we cant able to log in to our website. since last month.
Email copy to help desk:
Thanks Maryanne for your response. But this happened when I updated the wordpress, I closed while its updating. After that time onwards our site was down.

Apart from that, I can’t able to login on WordPress.

Here is the link I used to log in,
http://northshorehomehealth.com/wp-admin/

Asper Godady, this is the issue and it has to fix on wordpress.

Warning: require_once(/home/nshore778/public_html/wp-content/plugins/w3-total-cache/Db.php): failed to open stream: No such file or directory in /home/nshore778/public_html/wp-content/db.php on line 24

Fatal error: require_once(): Failed opening required '/home/nshore778/public_html/wp-content/plugins/w3-total-cache/Db.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/nshore778/public_html/wp-content/db.php on line 24

Thanks,
Byju S.
Northshore Home Health Care, Inc.
Ph: 847-490-1112 x 1553

Change History (2)

#1 @northshore99
4 months ago

Thanks Maryanne for your response. But this happened when I updated the wordpress, I closed while its updating. After that time onwards our site was down.

Apart from that, I can’t able to login on WordPress.

Here is the link I used to log in,
http://northshorehomehealth.com/wp-admin/

Asper Godady, this is the issue and it has to fix on wordpress.

Warning: require_once(/home/nshore778/public_html/wp-content/plugins/w3-total-cache/Db.php): failed to open stream: No such file or directory in /home/nshore778/public_html/wp-content/db.php on line 24

Fatal error: require_once(): Failed opening required '/home/nshore778/public_html/wp-content/plugins/w3-total-cache/Db.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/nshore778/public_html/wp-content/db.php on line 24

Thanks,
Byju S.
Northshore Home Health Care, Inc.
Ph: 847-490-1112 x 1553

#2 @sabernhardt
4 months ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

@northshore99 Hi there, welcome to WordPress Trac! Thanks for the ticket.

I'm sorry to hear you are having issues with your website. Please note that Trac is used for enhancements and bug reporting for the WordPress core software, not for individual support questions.

Please use the support forums to get help with your site:
https://wordpress.org/support/forum/how-to-and-troubleshooting/

If you have access to website files (through File Manager or FTP), renaming the "w3-total-cache" directory might be enough to let you log in again. Then forum users can help you with additional steps if you open a topic.

Note: See TracTickets for help on using tickets.