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Opened 3 years ago

Closed 3 years ago

Last modified 3 years ago

#54565 closed defect (bug) (invalid)

Cant change password on a password protected page

Reported by: cristianciuberea's profile cristianciuberea Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: General Keywords:
Focuses: Cc:

Description

Hello,

I cant edit password on a password protected page.

I tryed on 2 different blogs, same issue.

I made a video https://storyxpress.co/video/kwq9c4h0s7582g23c

I cant edit that field.

Thank you

Change History (3)

#1 @costdev
3 years ago

Hi @cristianciuberea, thanks for opening this ticket.

This appears to be a support ticket, but as it's happening on two different blogs, let's investigate.

To make sure you're in the right place, please tell us the following to see if we can reproduce the issue.

  1. What version of WordPress are you using?
  2. What theme are you using?
  3. What plugins are activated on the website?

#2 @cristianciuberea
3 years ago

Hi @costdev

Blog 1:

### WordPress Environment ###


WC Version: 5.9.0
REST API Version: ✔ 5.9.0
WC Blocks Version: ✔ 6.1.0
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.8.0
Log Directory Writable: ✔
WP Version: 5.8.2
WP Memory Limit: 256 Mo
WP Cron: ✔
Language: ro_RO
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.25
PHP Post Max Size: 64 Mo
PHP Time Limit: 60
PHP Max Input Vars: 10000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
Max Upload Size: 32 Mo
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.9.0

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (24) ###

Amelia: de TMS – 4.3.1
301 Redirects: de WebFactory Ltd – 2.72
FluentSMTP: de FluentSMTP & WPManageNinja Team – 2.1.0
Fluent Forms: de Contact Form - WPManageNinja LLC – 4.2.21
Fluent Forms Pro Add On Pack: de WP Fluent Forms – 4.2.0
WooFunnels Funnel Builder Pro: de BuildWooFunnels – 1.13.6
WooFunnels Funnel Builder: de BuildWooFunnels – 1.10.0
LiteSpeed Cache: de LiteSpeed Technologies – 4.4.5
MailPoet 3 (New): de MailPoet – 3.74.2
PixelYourSite PRO: de PixelYourSite – 8.6.2
Really Simple SSL: de Really Simple Plugins – 5.2.0
Thrive Apprentice: de <a href="https://thrivethemes.com">Thrive Themes</a> – 3.2.1
Thrive Automator: de <a href="https://thrivethemes.com">Thrive Themes</a> – 0.5
Thrive Leads: de <a href="https://thrivethemes.com">Thrive Themes</a> – 3.2
Thrive Product Manager: de Thrive Themes – 1.2.7
Thrive Quiz Builder: de <a href="https://thrivethemes.com">Thrive Themes</a> – 3.2
Thrive Ultimatum: de <a href="https://thrivethemes.com">Thrive Themes</a> – 3.2.1
Thrive Architect: de <a href="http://www.thrivethemes.com">Thrive Themes</a> – 3.4
SMS Order Status Notifications: de SMSO – 1.0.0
WooCommerce: de Automattic – 5.9.0
Yoast SEO: de Echipa Yoast – 17.7.1
Autonami Marketing Automations Connectors: de WooFunnels – 2.0.5
Autonami Marketing Automations Pro: de WooFunnels – 2.0.7
Autonami Marketing Automations For WordPress: de BuildWooFunnels – 2.0.8

### Inactive Plugins (0) ###



### Theme ###

Name: Thrive Theme Builder
Version: 3.2.1
Author URL: 
Child Theme: ❌ – Dacă modifici WooCommerce într-o temă părinte pe care nu ai construit-o personal recomandăm folosirea unei teme copil. Vezi: Cum creezi o temă copil
WooCommerce Support: ✔

Blog 2:

### WordPress Environment ###

WordPress address (URL): https://burcash.ro
Site address (URL): https://burcash.ro
WC Version: 5.9.0
REST API Version: ✔ 5.9.0
WC Blocks Version: ✔ 6.1.0
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.8.0
Log Directory Writable: ✔
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 Mo
WP Debug Mode: ✔
WP Cron: ✔
Language: ro_RO
External object cache: –



### Active Plugins (51) ###

ManageWP - Worker: de GoDaddy – 4.9.10
DigitalAccessPass LiveLinks: de DigitalAccessPass.com – 10.8.1
SmartBill WooCommerce: de Intelligent IT SRL – 2.3.1
Advanced Database Cleaner PRO: de Younes JFR. – 3.1.6
AffiliateWP: de Sandhills Development
LLC – 2.8

AffiliateWP - Affiliate Product Rates: de Sandhills Development
LLC – 1.2

Amelia: de TMS – 4.3.1
Antispam Bee: de pluginkollektiv – 2.10.0
The SEO Framework: de The SEO Framework Team – 4.2.1
Code Snippets: de Code Snippets Pro – 2.14.2
CurieRO: de CurieRO – 2.15.13
DAP Easy Installer: de Veena Prashanth – 3.0
Disk Player: de Sergio Valle – 2.8
Yoast Duplicate Post: de Enrico Battocchi & Team Yoast – 4.2
301 Redirects: de WebFactory Ltd – 2.72
Facturare - Persoana Fizica sau Juridica: de George Ciobanu – 1.1.2
Fluent Forms: de Contact Form - WPManageNinja LLC – 4.2.21
Fluent Forms Pro Add On Pack: de WP Fluent Forms – 4.2.0
WooFunnels Funnel Builder Pro: de BuildWooFunnels – 1.13.6
WooFunnels Funnel Builder: de BuildWooFunnels – 1.10.0
LiteSpeed Cache: de LiteSpeed Technologies – 4.4.5
Modal Survey: de Pantherius – 2.0.1.2
Payment Gateways per Products for WooCommerce: de WPWhale – 1.6.2
PixelYourSite PRO: de PixelYourSite – 8.6.1
PixelYourSite Super Pack: de PixelYourSite – 3.0.1
Product Catalog Feed Pro by PixelYourSite: de PixelYourSite – 5.1.2
Really Simple SSL: de Really Simple Plugins – 5.2.0
Slider Revolution: de ThemePunch – 6.5.8
Scalability Pro: de Dave Hilditch – 4.62
ShortPixel Image Optimizer: de ShortPixel – 4.22.6
Page Builder by SiteOrigin: de SiteOrigin – 2.15.3
SVG Support: de Benbodhi – 2.3.19
Thim Core: de ThimPress – 2.0.7
Thim Testimonials: de ThimPress – 1.3.1
Thrive Optimize: de Thrive Themes – 2.2
Thrive Leads: de <a href="https://thrivethemes.com">Thrive Themes</a> – 3.2
Thrive Product Manager: de Thrive Themes – 1.2.7
Thrive Quiz Builder: de <a href="https://thrivethemes.com">Thrive Themes</a> – 3.2
Thrive Ultimatum: de <a href="https://thrivethemes.com">Thrive Themes</a> – 3.2.1
Thrive Architect: de <a href="http://www.thrivethemes.com">Thrive Themes</a> – 3.4
WooCommerce Euplatesc - Asociatie: de Zamfir Vladimir – 2.3
WooCommerce Euplatesc - SRL: de Zamfir Vladimir – 1.0-subs
Advanced Order Export For WooCommerce: de AlgolPlus – 3.2.1
WooCommerce Filter Orders by Product: de Md. Kowsar Hossain – 3.2
WooCommerce Subscriptions: de WooCommerce – 3.1.3
WooCommerce: de Automattic – 5.9.0
WP Fusion: de Very Good Plugins – 3.35.12
WP Mail SMTP Pro: de WPForms – 2.4.0
Autonami Marketing Automations Pro: de WooFunnels – 2.0.7
Autonami Marketing Automations For WordPress: de BuildWooFunnels – 2.0.8
eLearnCommerce: de eLearnCommerce – 1.12.27.12

### Inactive Plugins (5) ###

GDPR: de Trew Knowledge – 2.1.2
LearnPress: de ThimPress – 4.1.4
Perfmatters: de forgemedia – 1.5.2
Thrive Apprentice: de <a href="https://thrivethemes.com">Thrive Themes</a> – 2.4.0.2
WP Events Manager: de ThimPress – 2.1.10

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

ManageWP - Worker Loader: de GoDaddy –
WP Staging Optimizer: de René Hermenau – 1.2


Connected to WooCommerce.com: –

### WC Pages ###

Bază magazin: #23026 - /shop/
Coș: #23027 - /cart/
Finalizare: #1699 - /checkout/
Contul meu: #23029 - /my-account/
Termeni și condiții: ❌ Pagină nesetată

### Theme ###

Name: Coaching
Version: 3.5.1
Author URL: https://thimpress.com
Child Theme: ❌ – Dacă modifici WooCommerce într-o temă părinte pe care nu ai construit-o personal recomandăm folosirea unei teme copil. Vezi: Cum creezi o temă copil
WooCommerce Support: ✔
Last edited 3 years ago by costdev (previous) (diff)

#3 @costdev
3 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Thanks for posting this information @cristianciuberea!

Based on the information, there are quite a lot of possible causes of this issue. I recommend that you post this issue on the support forums to get some help with tracking down the cause.

For now, I'll close this ticket. If you find out the issue is because of something in WordPress Core, please post a new ticket and let us know what you've found out.

Last edited 3 years ago by costdev (previous) (diff)
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