Opened 3 years ago
Last modified 3 years ago
#54602 new defect (bug)
Update bug caused crash and removal of Jetpack
| Reported by: |
|
Owned by: | |
|---|---|---|---|
| Milestone: | Awaiting Review | Priority: | normal |
| Severity: | major | Version: | |
| Component: | Plugins | Keywords: | |
| Focuses: | Cc: |
Description
There's a bug in your latest update.
The plugin update failed to properly install on my wordpress, and it removed Jetpack from my site. I can't reinstall Jetpack because the system is still reading a destination folder.
I know this isn't a support section, but this is a bug issue, so I'm mentioning it here.
Please fix the problem, and hopefully, let me know how to reinstall Jetpack correctly on my site, which is: amberdaulton.com
Thanks!
Amber
Note: See
TracTickets for help on using
tickets.
Hi there, welcome to WordPress Trac! Thanks for the report.
Just noting that this sounds similar to the issues that are already being tracked in #50349, #51823, and #53705.
Also related: #51857.
For reinstalling the plugin, you'll have to remove the existing
wp-content/plugins/jetpack/directory via FTP or the hosting control panel. Please try the support forums for more details on that.