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Opened 5 years ago
Last modified 5 years ago
#54602 new defect (bug)
Update bug caused crash and removal of Jetpack
| Reported by: | amberdaultonauthor | Owned by: | |
|---|---|---|---|
| Priority: | normal | Milestone: | Awaiting Review |
| Component: | Plugins | Version: | |
| Severity: | major | Keywords: | |
| Cc: | Focuses: |
Description
There's a bug in your latest update.
The plugin update failed to properly install on my wordpress, and it removed Jetpack from my site. I can't reinstall Jetpack because the system is still reading a destination folder.
I know this isn't a support section, but this is a bug issue, so I'm mentioning it here.
Please fix the problem, and hopefully, let me know how to reinstall Jetpack correctly on my site, which is: amberdaulton.com
Thanks!
Amber
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Hi there, welcome to WordPress Trac! Thanks for the report.
Just noting that this sounds similar to the issues that are already being tracked in #50349, #51823, and #53705.
Also related: #51857.
For reinstalling the plugin, you'll have to remove the existing
wp-content/plugins/jetpack/directory via FTP or the hosting control panel. Please try the support forums for more details on that.