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Opened 2 years ago

Last modified 2 years ago

#54602 new defect (bug)

Update bug caused crash and removal of Jetpack

Reported by: amberdaultonauthor's profile amberdaultonauthor Owned by:
Milestone: Awaiting Review Priority: normal
Severity: major Version:
Component: Plugins Keywords:
Focuses: Cc:

Description

There's a bug in your latest update.
The plugin update failed to properly install on my wordpress, and it removed Jetpack from my site. I can't reinstall Jetpack because the system is still reading a destination folder.
I know this isn't a support section, but this is a bug issue, so I'm mentioning it here.
Please fix the problem, and hopefully, let me know how to reinstall Jetpack correctly on my site, which is: amberdaulton.com
Thanks!
Amber

Change History (1)

#1 @SergeyBiryukov
2 years ago

Hi there, welcome to WordPress Trac! Thanks for the report.

Just noting that this sounds similar to the issues that are already being tracked in #50349, #51823, and #53705.

Also related: #51857.

For reinstalling the plugin, you'll have to remove the existing wp-content/plugins/jetpack/ directory via FTP or the hosting control panel. Please try the support forums for more details on that.

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