cannot connect api.wordpress.org

[nokhosting]

Hello

I have a problem with 1 device, ip number 103.13.230.234. can't connect api.wordpress.org

Cannot check for new versions, and to both install and update WordPress core, themes or plugins.

Please unblock IP. 103.13.230.234

Thank you.
Best regards,
Tanakorn

[dd32]

Hi @nokhosting,

I apologise for the delay in a response to this ticket, the WordPress bug tracker isn't monitored closely by those who work on the WordPress.org systems side of things. Unfortunately it slipped past being passed along.

IP blocks are very rarely employed on WordPress.org, and will almost always respond with a descriptive error code. The exception being when an IP is part of a larger-scale DDOS attack, usually unknowingly.

What we see far more commonly however, is a network between your server and ours dropping traffic or failing to route it. When this happens, a report including a mtr report is always helpful to identify where a blockage is.

At the present time, albeit two months late, I see no network issues between a WordPress.org node and the server. I do not however have current insight into any IP blocks in place.

In future, if you encounter similar issues, please perform an mtr -P 442 api.wordpress.org to see how far the connection makes it - the final network which WordPress.org currently resides in is singlehop.net (although this may change in future).

Using ​https://meta.trac.wordpress.org/, the #meta channel on ​the WordPress.org slack or even ​https://wordpress.org/support/forums/ is more likely to get to the right people.

I hope this helps you, or others in the future.
If you're still experiencing issues, please reply and mention me with @dd32 and I'll be in touch to put things right.

Thanks
PS. I'm closing this ticket as reported-upstream, although no further action has been taken at this time.